Store Leader: Elevate Customer Experience & Talent

EXPRESS; Peabody (IL); On-site; USD 58,000 - 87,000; Full time

Job summary

PHOENIX Retail, LLC operates Express, a multichannel apparel brand, and is seeking a Store Manager for the Northshore location. The role focuses on delivering an exceptional customer experience while driving store performance and talent development across the team.

The Store Manager will lead with a hospitality mindset, ensure adherence to Express brand standards, and manage merchandising, scheduling, and loss prevention to achieve sales targets and high customer satisfaction.

Qualifications

• 3–5 years store management experience with annual sales of $3 million+
• Proven ability to increase sales and store profitability
• Ability to travel periodically for meetings
• Ability to move medium to large items weighing up to 50 pounds

Responsibilities

• Lead a high-morale, one-team store environment
• Coach and develop all store associates for growth
• Recruit and hire store staff
• Drive customer engagement according to our Customer Experience Philosophy
• Maintain product knowledge and company policies and promotions
• Manage daily store operations and scheduling
• Oversee merchandise flow and omnichannel operations

Skills

Store leadership

Team development

Customer engagement

Merchandising

Visual standards

Sales coaching

Job description

PHOENIX Retail, LLC operates Express, a multichannel apparel brand, and is seeking a Store Manager for the Northshore location. The role focuses on delivering an exceptional customer experience while driving store performance and talent development across the team.

The Store Manager will lead with a hospitality mindset, ensure adherence to Express brand standards, and manage merchandising, scheduling, and loss prevention to achieve sales targets and high customer satisfaction.