Assistant Store Manager: Customer Experience & Cash

CNG Holdings, Inc.; Logan (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager in Utah. The role focuses on delivering outstanding customer service, educating customers on product portfolios, and ensuring regulatory compliance across store operations.

Responsibilities include handling cash, processing transactions, and performing outbound sales calls while maintaining the brand’s values of accountability, inclusivity, transparency, and focus. Some travel within the district may be required.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation with valid Driver’s License and Automobile Insurance.
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet customer needs.
• Escalate issues to the store manager, District Director of Operations, and corporate office if unable to resolve with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in compliance with federal regulations and company procedures.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring they feel supported and valued.
• Interact with customers using active listening to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins, managing a cash drawer and deposits; may include bank pickups.
• Balance receipts with sales reports and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy (loans, check cashing, Net Spend).
• Comply with federal and state regulations and company policies.

Skills

Customer service

Active listening

Verbal and written communication

Multitasking

Autonomous work

Driver's license & auto insurance

Core values: accountability, inclusive

Education

High school diploma or GED

Equivalent experience

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager in Utah. The role focuses on delivering outstanding customer service, educating customers on product portfolios, and ensuring regulatory compliance across store operations.

Responsibilities include handling cash, processing transactions, and performing outbound sales calls while maintaining the brand’s values of accountability, inclusivity, transparency, and focus. Some travel within the district may be required.