Assistant Store Manager: Auto Service & Customer Experience Lead

MFA Oil Company; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

MFA Oil Company is seeking an Assistant Store Manager for Big O Tires operations in Springfield, MO. This role oversees store operations, customer service, sales, shop management, and office duties to ensure accurate service and adherence to company policies.

You will build relationships with customers and staff, help set budgets and goals, manage daily financials, inventories, and reporting, and lead team training and policy execution to meet targets.

Qualifications

• 18 years of age or older.
• Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire.
• Retail or automotive sales or service experience.
• Ability to learn new concepts and use technical materials.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability to safely operate automatic and manual transmission vehicles.
• Ability and willingness to comply with PPE regulations.
• Vision, hearing, speech, and the ability to detect odors.
• Valid driver’s license for moving customer vehicles in and out of the shop area.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds.
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment screenings.
• Legal authorization to work in the United States of America.

Responsibilities

• Build effective relationships with customers and staff to deliver positive experiences.
• Ensure prompt opening and closing of location based on store hours.
• Perform all store operations including customer service, sales, shop management and office duties.
• Promote sales by explaining benefits of services and products.
• Assist in training and execution of company programs and policies.
• Guide staff in resolving customer questions or concerns.
• Set goals with the Store Manager to achieve budgeted sales, gross profit, expenses, and payroll targets.
• Assist with financial aspects including P&L, balance sheets, payroll projections, AR, and cash handling.
• Monitor employee productivity and inventory replenishment; assist with month-end inventory.
• Prepare reports for company personnel and present safety and policy updates at meetings.

Skills

Customer service

Team leadership

Planning & prioritization

Verbal communication

Sales abilities

Education

High school diploma or GED

Job description

MFA Oil Company is seeking an Assistant Store Manager for Big O Tires operations in Springfield, MO. This role oversees store operations, customer service, sales, shop management, and office duties to ensure accurate service and adherence to company policies.

You will build relationships with customers and staff, help set budgets and goals, manage daily financials, inventories, and reporting, and lead team training and policy execution to meet targets.