Assistant Store Manager - 24H300

Carters Inc.; Ocala (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company, located in Ocala, Florida, is seeking an Assistant Store Manager. This role involves executing workforce management, ensuring customer satisfaction, and fostering an inclusive environment. The ideal candidate will have a positive mindset, strong communication skills, and at least one year of retail or management experience. Responsibilities include coaching staff, enhancing team performance, and participating in hiring and training processes. This position may require flexible availability including weekends and holidays.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Able to lift 40 pounds as needed, with frequent bending and stooping.
• Stand or walk for extended periods of time.

Responsibilities

• Execute workforce management to ensure customer focus on sales floor.
• Welcome customers with a warm greeting and assist with products.
• Foster a positive and inclusive environment for employees and customers.
• Coach others to improve service standards and KPIs.
• Participate in recruiting, hiring, training, and development of store team.

Skills

Positive and solutions-oriented mindset

Effective verbal and written communication skills

Leadership and supervisory skills

Customer engagement skills

Proficient computer skills

Education

High school diploma or GED

Job description

Overview

As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We are looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.

What You’ll Do

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Qualities We’d Love In a Candidate

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership, supervisory, and customer engagement skills
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 1 year of retail or related management experience
• A high school diploma or GED

You Can

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s For All

Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran).

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.