Assistant Store Manager

3M HEALTHCARE; Columbus (OH); On-site; USD 2,410,800 - 3,237,360; Full time

Benefits offered by this job

Health benefits

30% discount

Paid time off

Parental leave

Education program

Charitable matching gifts

Job summary

Carter’s is seeking an Assistant Store Manager in Columbus, OH. You will help lead a store team, deliver exceptional customer service, and drive sales through effective workforce management and coaching.

The role calls for at least 1 year in retail management, strong communication, and the ability to analyze results. Benefits include health coverage, a 30% brand discount, PTO, parental leave, education programs, and growth opportunities within Carter’s.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A positive and solutions-oriented mindset.
• Effective verbal and written communication skills.
• Proficient computer skills (Outlook, Excel, Web navigation).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coaches others to success and models service standards and omnichannel experience.
• Analyze the business and drive KPI improvements with the team.
• Build customer loyalty through company programs, including credit.
• Assist in recruiting, hiring, and developing store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, and report tasks and financial results using company tools.
• Collaborate with Store Manager on merchandising standards and promotions.
• Reduce loss through exceptional customer service and operational controls.

Skills

Leadership

Customer engagement

Communication

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Assistant Store Manager – Overview

As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor


• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits


• Foster a positive, safe, and inclusive environment for employees and customers


• Consistently model service standards and omnichannel experience while coaching others to success


• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team


• Build customer loyalty through Company sponsored programs, including credit


• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team


• Recognize exceptional performance and redirect employees when needed


• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools


• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement


• Reduce loss through a consistent level of customer service, education, and operational controls

Qualifications

• A positive and solutions-oriented mindset


• Effective and professional verbal and written communication skills


• Demonstrated leadership, supervisory, and customer engagement skills


• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)


• Minimum of 1 year of retail or related management experience


• A high school diploma or GED

Physical Requirements

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling


• Stand or walk for extended periods of time; climb up and down a ladder


• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Benefits

• Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.


• Health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more.


• Education “Advance You” Program – earn a GED or a bachelor’s degree tuition‑free or learn English as a second language.


• Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more.


• The opportunity to build skills and grow as an individual. We provide professional and personal development to help shape your career.


• Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a short while or a long‑term career, you will grow at Carter’s.

EEO Statement

Carter’s for all: Carter's is an Equal Opportunity and Affidavitative Action employer. (Minority/Female/Disability/Veteran).

Additional Information

Compensation for this position ranges from $17.50 - $23.50 per hour based on experience and location.

This job description is not all-inclusive; duties may be changed or reassigned at management's discretion. Carter's does not use AI to make any decision in our hiring process.