Assistant Store Manager

Sun Auto Service; Visalia, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 1:

Discounted Services on Vehicles

Opportunity for Advancement!

Job summary

GoodGuys Tire & Auto Repair in Visalia, CA is seeking an Assistant Store Manager/Service Writer to lead customer interactions, document concerns, and promote the full line of automotive services. You will greet customers, reference service history, and provide accurate quotes with clear timelines.

In this role you will track progress, communicate updates, and ensure customer satisfaction while coordinating with technicians.

Qualifications

• Prior experience as a Service Advisor is helpful, but not required.
• Must have a valid driver’s license.
• Must be at least 18 years of age.
• Ability to work a minimum of five days, including Saturdays.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Document customer concerns and reference service history to identify needs.
• Recommend services and clearly communicate additional recommendations to customers.
• Provide accurate quotes with cost and time estimates for approved services.
• Update customers on status and track returns and warranty parts.
• Ensure proper cashing-out procedures and review warranties.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Sales

Communication

Documentation

Job description

Overview

GoodGuys Tire & Auto Repair, we earned our name doing what’s right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros can get you in and out and back on the road in no time.

Assistant Store Manager/Service Writer is responsible for selling and promoting all products and services offered by following the company’s store standards and expectations.

COMPENSATION: $65,000-$90,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.


• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.


• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.


• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.


• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.


• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.


• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.


• Track all new returns, core returns and warranty parts for individual customers


• Other duties as assigned

Employee Benefits:

• Competitive Bi-Weekly Pay


• Tuition Reimbursement


• Paid Vacation, Paid Sick Time, and 6 Paid Holidays


• Medical, Dental and Vision Insurance


• Life Insurance (Company paid)


• 401(k) Retirement Savings Plan with Company Match


• Discounted Services on Personal and Immediate Family Vehicles


• Opportunity for Advancement!

Qualifications:

• Prior experience as a Service Advisor is helpful, but not required


• Must have a valid driver’s license


• Must be at least 18 years of age


• Ability to work a minimum of five days, including Saturday's

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.