Assistant Store Manager

Sun Auto Tire & Service; Sanger (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Discounted Services

Advancement Opportunities

Job summary

GoodGuys Tire & Auto Repair is seeking an Assistant Store Manager/Service Writer in California to promote services, greet customers, document concerns, and provide accurate quotes. You will coordinate service needs, communicate status updates, and ensure customer satisfaction through follow-up and proper ticketing procedures.

Experience as a Service Advisor is helpful but not required. A valid driver's license, minimum age of 18, and ability to work at least five days including Saturdays are

Qualifications

• Prior experience as a Service Advisor is helpful, but not required
• Must have a valid driver’s license
• Must be at least 18 years of age
• Ability to work a minimum of five days, including Saturday's

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Job description

GoodGuys Tire & Auto Repair , we earned our name doing what’s right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros can get you in and out and back on the road in no time.

Assistant Store Manager/Service Writer is responsible for selling and promoting all products and services offered by following the company’s store standards and expectations.

COMPENSATION: VARIES FROM $55,000-$80,000 DEPENDING ON EXPERIENCE

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Prior experience as a Service Advisor is helpful, but not required
• Must have a valid driver’s license
• Must be at least 18 years of age
• Ability to work a minimum of five days, including Saturday's

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.