Assistant Manager

Sun Auto Service; Lincoln (NE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Closed Sundays

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with (

Job summary

Sun Auto Tire & Service is hiring an Assistant Manager in Lincoln, NE. The role focuses on managing, selling and promoting all services while upholding store standards.

Compensation ranges from $50,000 to $70,000 per year, plus commissions, reflecting experience and performance. Ideal candidates will have a high school diploma, strong customer service and sales skills, a valid driver's license, and the ability to work at least five days including weekends.

Qualifications

• High school diploma or equivalent required.
• Experience as a Service Advisor preferred.
• Professional appearance and process-driven mindset.
• Must have a valid driver's license.
• Must be at least 18 years old.
• Ability to work a minimum of five days, including weekends.

Responsibilities

• Greet customers professionally in person and by phone.
• Document customer concerns and inspect vehicles, referencing service history.
• Recommend services and communicate additional recommendations from technicians.
• Promote services, parts and accessories with product knowledge.
• Provide accurate quotes including cost and completion time; update customers on status.
• Process payments and explain warranties after service.
• Conduct post-repair follow-up to ensure customer satisfaction.
• Track returns and warranty parts for customers.

Skills

Customer service

Sales

Professional appearance

Valid driver's license

18+ years old

Weekend availability

Education

High School Diploma or equivalent

Job description

Overview

If you are a team player with a passion for the automotive industry, we want to hear from you. Join T.O. Haas and take the next step in your automotive career!

The Assistant Manager is responsible for managing, selling and promoting all products and services by following the company’s store standards and expectations.

Compensation: $50,000/Yr. to 70,000/Yr. Plus commissions

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement (annually payment)
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Must be at least 18 years old
• Ability to work a minimum of five days, including weekends

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.