Assistant Store Manager

Sun Auto Tire and Service; Rogers (AR); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Closed Sundays

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with公司匹

Discounted Services on Personal and IM

Advancement opportunities

Job summary

Plaza Tire Service, part of Sun Auto Tire & Service, seeks an Assistant Manager to lead daily operations and drive customer-focused sales. You will manage service quality, train staff, and ensure an exceptional experience for every customer.

The role emphasizes leadership, sales growth, and process-driven management in a fast-paced automotive environment. This position offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Prior service advisor experience preferred.
• Valid driver’s license required.
• Ability to work five days, including Saturday.

Responsibilities

• Greet customers professionally in person and on the phone.
• Document concerns and reference service history to identify needs.
• Recommend services and communicate recommendations clearly.
• Promote services, parts, and accessories with knowledge of requirements.
• Provide accurate quotes with cost and time estimates.
• Update customers on service status throughout the day.
• Cash out tickets following multi-point inspection procedures.
• Follow up with customers after service and manage warranty parts.

Skills

Leadership

Sales

Customer service

Education

High School Diploma or equivalent

Job description

Overview

Plaza Tire Service

Drive Your Career Forward — Lead, Sell, and Make an Impact

If you're a high-energy team player with a passion for the automotive industry, this is your opportunity to step into leadership and grow with a company that’s built on performance, process, and people.

Plaza Tire Service is proud to be part of Sun Auto Tire & Service, a leading provider of automotive services with a family of trusted brands serving communities coast to coast. We’re committed to integrity, excellence, and developing our team.

As an Assistant Manager, you will play a key leadership role in driving sales, managing daily operations, and ensuring every customer receives a professional, transparent, and top-tier service experience.

Compensation:

$50,000 - $75,000 Annually

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.