Assistant Store Manager

Goodguys Tire; Visalia (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Paid vacation

Medical insurance

Life insurance

401(k) retirement plan

Discounted services

Advancement opportunities

Job summary

GoodGuys Tire & Auto Repair in Visalia, CA seeks an Assistant Store Manager/Service Writer to drive sales and promote all services while upholding the company’s standards.

Responsibilities include greeting customers, documenting concerns, quoting services, and updating on progress. The role blends customer service with sales and offers commission potential and advancement opportunities.

Qualifications

• Prior experience as a Service Advisor is helpful, but not required.
• Must have a valid driver’s license.
• Must be at least 18 years of age.
• Ability to work a minimum of five days, including Saturday's.

Responsibilities

• Greet customers in a professional manner in person and by phone.
• Document customer concerns and reference service history to identify needs.
• Recommend services and communicate additional recommendations from technicians.
• Promote services, parts, and accessories and provide accurate quotes.
• Provide updates throughout the day on service status and estimated completion times.
• Close out tickets, review multi-point inspections and explain warranties.
• Follow up with customers after repairs and manage returns/warranty parts.
• Support other duties as assigned.

Skills

Customer service

Communication

Valid driver’s license

Availability weekends

Job description

Location : Location US-CA-Visalia

Location : Address 600 S Mooney Blvd

Location : Postal Code 93277

Overview

GoodGuys Tire & Auto Repair, we earned our name doing what’s right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros can get you in and out and back on the road in no time.

Assistant Store Manager/Service Writer is responsible for selling and promoting all products and services offered by following the company’s store standards and expectations.

COMPENSATION: $65,000-$90,000/yr - to include hourly plus commission

Principal Duties and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Employee Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications

• Prior experience as a Service Advisor is helpful, but not required
• Must have a valid driver’s license
• Must be at least 18 years of age
• Ability to work a minimum of five days, including Saturday's

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.