Assistant Store Manager

Plaza Tire Service; Rogers (AR); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Closed Sundays

Bi-weekly pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with  -

Discounted Services on Vehicles

Advancement opportunities

Job summary

Plaza Tire Service is looking for an Assistant Manager to lead daily operations and drive sales while delivering a transparent, top-tier service experience. You will manage team activities, greet customers professionally, and coordinate with technicians to ensure quality service.

Compensation ranges from $50,000 to $75,000 annually, with benefits including insurance, 401(k) with company match, tuition reimbursement, and paid time off.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is highly preferred, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Responsibilities

• Greet customers in a professional and courteous manner, in person and on the phone.
• Document customer concerns, inspect vehicles, and reference service history to identify needs.
• Recommend services and document all recommendations in the customer file.
• Promote services, parts, and accessories and provide clear, accurate quotes.
• Provide updates on service status and ensure customer satisfaction.

Skills

Customer service

Sales skills

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Job description

Overview

Plaza Tire Service

Drive Your Career Forward — Lead, Sell, and Make an Impact

If you're a high-energy team player with a passion for the automotive industry, this is your opportunity to step into leadership and grow with a company that’s built on performance, process, and people.

Plaza Tire Service is proud to be part of Sun Auto Tire & Service, a leading provider of automotive services with a family of trusted brands serving communities coast to coast. We’re committed to integrity, excellence, and developing our team.

As an Assistant Manager, you will play a key leadership role in driving sales, managing daily operations, and ensuring every customer receives a professional, transparent, and top-tier service experience.

Compensation:

$50,000 - $75,000 Annually

Benefits:

• Closed Sundays
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.