Assistant Store Manager

Barnes & Noble, Inc.; Rapid City (SD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who is passionate about books and excels in providing exceptional customer service. In this pivotal role, you will support the store manager in creating a vibrant bookstore environment, ensuring that customers receive first-class service. Your leadership will empower a team of booksellers, fostering their development and engagement while driving sales and operational excellence. If you thrive in a collaborative setting and are eager to make a positive impact in the retail space, this opportunity is perfect for you.

Qualifications

• Solid knowledge of bookselling across genres.
• Experience in managing and developing employees.

Responsibilities

• Ensure consistent, friendly service to customers.
• Develop the bookselling team through coaching.
• Achieve sales goals and ensure operational excellence.

Skills

Bookselling knowledge

Customer service

Team management

Communication skills

Organizational skills

Job description

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Job Summary

As an assistant store manager (ASM), you enjoy working with people, are energized by your passion for books, and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your SM on your ideas to ensure this experience and drive this through our people, actively participating in bookseller development. In your role, you ensure sales and profit through your ability to leverage resources, resulting in booksellers who can provide first-class service to our customers. As a leader, you work collaboratively with the team to ensure a store where booksellers are engaged doing what they love: talking about and selling books.

Location

SD - Rapid City - Rapid City - 3546

Classification

Full-Time

Responsibilities

1. Ensure consistent, friendly, and informed service to customers by setting an example and training the team.
2. Create a vibrant bookstore through flawless execution of store basics.
3. Assess the store from the customer’s perspective and use insights to seek and influence improvements with the SM.
4. Model handselling skills to drive campaigns like Our Monthly Picks and preorders, establishing book prowess and increasing sales.
5. Develop the bookselling team through engagement, coaching, and providing feedback for individual growth.
6. Achieve sales goals and ensure operational excellence to maximize efficiency and minimize loss.
7. Ensure compliance with safety, customer service, and operational standards.
8. Communicate respectfully and urgently with the team on key issues, fostering a positive culture.
9. Collaborate within the cluster structure for the betterment of all locations.
10. Perform physical activities on the selling floor, including standing, bending, lifting, and climbing.
11. Open and close the store, ensuring safety for employees and customers.

Knowledge & Experience

1. Solid bookselling knowledge across genres and understanding of the book industry.
2. Enthusiasm for books reflected in high standards of community service.
3. Experience managing and developing employees at all levels.
4. Strong organization, planning, and prioritization skills.
5. Ability to delegate and work through others.
6. Effective communication skills.
7. Experience building collaborative relationships at all levels.
8. Ability to provide honest and constructive feedback.

Expected Behaviors

1. Prioritize customer experience.
2. Develop booksellers continually.
3. Execute store basics flawlessly.
4. Drive results through development.
5. Provide coaching and feedback.
6. Show empathy and understanding.
7. Collaborate and adapt communication style.
8. Provide clear directions and monitor progress.
9. Understand financial indicators and make sound decisions.
10. Solve problems effectively, even in ambiguous situations.
11. Focus on continuous process improvement.
12. Motivate through engagement and feedback.
13. Be receptive to feedback for growth.
14. Work with adaptability and urgency.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail