Assistant Store Manager

O'Reilly Auto Parts; Rapid City (SD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support the Store Manager in driving sales and enhancing customer service. This dynamic role involves leading a team, managing store operations, and ensuring a positive shopping experience for customers. With a focus on growth and internal advancement, this position offers a competitive compensation package and opportunities for career development. If you're passionate about retail and customer service, this is the perfect opportunity to make a significant impact in a supportive work environment.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance programs

Opportunities for career growth

Qualifications

• Strong leadership skills and experience in managing a retail team.
• Ability to provide excellent customer service and manage store operations.

Responsibilities

• Lead the store team in delivering exceptional customer service.
• Supervise customer service levels and assist in staffing during peak hours.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure adequate staffing during peak hours.
4. Assist in setting team member goals, providing feedback, coaching, mentoring, and ensuring ongoing training.
5. Participate in the hiring process, including recruiting, interviewing, evaluating candidates, and collaborating on selections.
6. Answer telephones according to company policy.
7. Ensure timely processing of online orders, transfers, and customer contact upon shipment arrivals.
8. Utilize electronic ledger for special orders and outside purchases.
9. Process returns and exchanges efficiently and accurately, issuing refunds with correct payment methods.
10. Ensure all merchandise, including warranties and core charges, are invoiced before leaving the store.
11. Communicate Zipline messages, delegate merchandising tasks, and complete assigned duties.
12. Ensure compliance with company policies, including work schedules and clocking in/out.
13. Perform store opening and closing duties, including end-of-day procedures, deposits, security checks, and vehicle security.
14. Assist in maintaining store building, parking lot, signage, hardware, equipment, and vehicles.
15. Perform other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification
• Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts promotes growth and internal advancement, supporting your career development.

Total Compensation Package:

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions from day one
• Medical, dental, & vision insurance with FSA options
• Tuition assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Your first job at O’Reilly Auto Parts is just the beginning! We offer comprehensive benefits, a positive work environment, and a promote-from-within philosophy. Learn more at oreillyauto.com/careers.