Assistant Store Manager

Castle Rental; Pea Ridge (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Castle Rental in Pea Ridge, AR seeks an Assistant Store Manager to support the Store Manager in driving daily operations, delivering exceptional customer service, and ensuring a clean, organized, and merchandised storefront.

The role focuses on supervising staff, coordinating tasks, protecting assets, reviewing reports, and helping with local marketing to grow sales and curb losses. Experience in retail or pawn operations is preferred.

Qualifications

• Experience in retail or pawn operations preferred.
• Strong customer service and communication skills.
• Ability to supervise staff and delegate tasks effectively.

Responsibilities

• Assist store manager in daily operations and staffing.
• Maintain store appearance, cleanliness, and product displays.
• Ensure store policies, procedures, and controls are followed.
• Review daily reports and monitor inventory levels.
• Contribute to local marketing and loss prevention efforts.
• Support asset protection and safety compliance.

Skills

Customer service

Leadership

Inventory management

Merchandising

Job description

Job Description
Job Title: Assistant Store Manager
Reports To: Store Manager
FLSA Status: Exempt
Summary: Ensures store personnel are providing exceptional customer service. Answers questions and assists with product selection, purchases, and returns. Helps ensure the store is clean, well organized, and properly merchandised. Also responsible for making sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegating work among staff by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.

• Assists store manager in maintaining proper RTO and Pawn inventory levels.*
• Reviews daily reports to ensure adherence to store policies and procedures.*
• Ensures that physical facilities comply with safety codes.*
• Responsible for the overall appearance of the store including the display of RTO and Pawn sales floor.*
• Assists store manager in executing local store marketing.*
• Provides and inspires employees to provide outstanding service to our customers.*
• Assists store manager in protecting all company assets.*
• Monitors RTO and Pawn delinquency rates and verifies that accounts are kept within company guidelines.*
• Manages store fleet of vehicles.*
• Works to reduce profitability losses due to theft, vandalism, or incorrect business procedures.*
• Promotes sales by demonstrating merchandise and products to customers.*
• Responsible for completing physical inventories each month as directed by the General Office.*
• Evaluates competition by visiting competing stores and gathers information such as style, quality, and price.*
• Contributes to the team effort.*
• Performs any other job or task as assigned.