Assistant Store Manager

Nestlé Nespresso SA; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonuses

Free Nespresso machine

401k with company match

Educational reimbursement

Health and wellness programs

Employee discounts

Job summary

Nestlé Nespresso SA is looking for an Assistant Boutique Manager for its flagship location in Flatiron, NY. This role is pivotal in executing strategies that ensure sales and profitability while delivering an unforgettable customer experience.

The ideal candidate should have at least 3 years of experience in luxury retail and a passion for coffee. You will inspire your team to provide exceptional service and embrace Nespresso's culture of sustainability and community engagement.

Qualifications

• 3+ years of professional experience in a fast-paced or luxury retail environment.
• 2+ years of supervisory experience in people management.
• Proven ability to manage multiple tasks effectively.

Responsibilities

• Lead service excellence to create memorable customer experiences.
• Achieve sales performance through coaching and communication.
• Motivate team performance through feedback and recognition.
• Ensure operations and inventory processes are implemented.
• Guide customers to find their perfect coffee match.
• Plan events to engage new customers and build brand recognition.

Skills

Customer service excellence

Team leadership

Sales performance

Time management

Coffee knowledge

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Join Nespresso as the Assistant Boutique Manager of our one of a kind, US Flagship in the heart of Flatiron, NY, you will be the co‑leader to the Boutique Manager. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by inspiring, caring, acting and innovating to bring our brand to life for our community.

Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

WHAT’S IN IT FOR YOU

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

WHAT WE OFFER

The approximate pay range for this position is $60,000 to $70,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Nespresso offers retail employees performance‑based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING

• Customer Obsessed: Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer. Inspire service excellence to create meaningful and memorable customer experiences daily.
• Drive Sales Results: Achieve winning sales and service performance through daily team coaching and effective communication. Use chat‑ins to curate the ideal customer journey in our boutique. Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
• Team Development: Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
• Operations Excellence: Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation. As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
• Engaged Coffee Expert: Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
• Connect with Community: Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
• Agile and Resourceful: Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
• Care About Safety: Promote a safety‑conscious culture for our employees and customers.

WHAT YOU WILL BRING

• 3+ years of professional experience in a fast‑paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of direct reports
• High School Diploma or GED required; Bachelor’s degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays