Assistant Store Manager, Aventura

Nestlé Nespresso SA; Aventura (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonuses

401k with company match

Educational reimbursement

Health and wellness programs

Employee discounts

Job summary

A luxury coffee brand is seeking an Assistant Boutique Manager in Aventura to lead a team in providing exceptional customer experiences. The ideal candidate has 3+ years of retail experience, with a passion for coffee and sustainability. This role involves coaching the team, driving sales results, and managing store operations. Join us to inspire and delight customers in a vibrant store environment.

Qualifications

• 3+ years in luxury retail environment.
• 2+ years of supervisory experience.
• Passion for coffee and sustainability.

Responsibilities

• Lead team to achieve sales goals.
• Coach team to deliver exceptional service.
• Manage store operations and processes.

Skills

Time management

Team coaching

Customer service excellence

Sales performance

Education

High School Diploma or GED

Bachelor’s degree

Job description

Overview

Join Nespresso as an Assistant Boutique Manager at our luxury retail boutique in the high-profile Aventura Mall. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading the store team and delivering an unforgettable Nespresso brand experience. Inspire and empower your team to provide an inviting and exceptional customer journey. You will represent Nespresso culture by inspiring, caring, acting and innovating to bring our brand to life for our community.

Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

What’s In It For You

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

What We Offer

Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

What You Will Be Doing

• Customer Obsessed: Lead by example to coach and teach the team, ensuring we deliver the “House of Hospitality” to every customer. Inspire service excellence to create meaningful and memorable customer experiences daily.
• Drive Sales Results: Achieve winning sales and service performance through daily team coaching and effective communication. Use chat-ins to curate the ideal customer journey in our boutique. Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
• Team Development: Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
• Operations Excellence: Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation. As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
• Engaged Coffee Expert: Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
• Connect with Community: Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
• Agile and Resourceful: Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
• Care About Safety: Promote a safety-conscious culture for our employees and customers.

What You Will Bring

• 3+ years of professional experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of direct reports
• High School Diploma or GED required; Bachelor’s degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays