Retail Operations Manager

Nestlé Nespresso SA; Seattle (WA); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

Training programs

Health & wellness program

Employee recognition

Discounts

Job summary

Nestlé Nespresso SA in Seattle's Washington Square boutique is seeking a Boutique Operations Manager to lead daily store functions, oversee inventory, and uphold safety and compliance. You will partner with the Boutique Manager and Assistant Sales Manager to guide back‑of‑house and support front‑of‑house operations.

You will drive operational efficiency, train and coach a 2‑person team, manage IT systems and omni services, and ensure excellent customer experiences.

Qualifications

• Minimum 3+ years in retail or customer service
• Experience in operations or back-of-house preferred
• Ability to lead and influence people; prior leadership preferred
• Detail-oriented with a systematic approach to work

Responsibilities

• Operations and Inventory Management: partner with Boutique Manager to ensure adherence to procedures and safety, manage cash, stock, shipments, and damaged products
• IT Systems Management: troubleshoot issues, manage IT support tickets, ensure equipment operability
• Store Services: train employees on the coffee roaster, engraver, and tasting bar
• Omni Services Coordination: manage same-day delivery and online in-store pickups
• Operational Efficiencies: identify improvements and implement Total Quality Management and safety practices
• Compliance Oversight: audit safety policies, ensure certifications in Food Safety and CPR where required
• Team Leadership and Development: coach a 2-person back-of-house team and act as MOD for front-of-house
• General Support: assist leadership with projects and tasks

Skills

Leadership

Inventory management

Retail operations

Staff coaching

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Adobe

IT systems

Job description

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Join our Washington Square Nespresso as a Boutique Operations Manager, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will partner closely with the Boutique Manager and the Assistant Sales Manager to oversee daily store functions, manage inventory, and uphold safety and compliance standards, all aimed at enhancing both employee and customer experiences. This position requires a proactive leader who can effectively guide the back‑of‑house team while also supporting front‑of‑house operations. If you are passionate about delivering exceptional service and improving operational efficiency, we invite you to apply.

WHAT’S IN IT FOR YOU:

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, you can build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

WHAT WE OFFER:

Nespresso offers retail employees performance‑based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:

• Operations and Inventory Management: Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management. You will be responsible for maintaining accurate inventory levels, processing shipments, and ensuring the proper handling of damaged or defective products.
• IT Systems Management: Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. You will oversee the racking system and ensure that all equipment is operational, facilitating smooth back‑of‑house operations.
• Store Services: You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.
• Omni Services Coordination: Manage the fulfillment of customer orders, including same‑day delivery and online in‑store pickups, ensuring that all services are executed efficiently and to the highest standards.
• Operational Efficiencies: Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.
• Compliance Oversight: Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety‑conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.
• Team Leadership and Development: Guide, support, and coach the back‑of‑house team of 2, to deliver exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front‑of‑house operations, assisting on the sales floor as needed and driving both employee and customer experiences.
• General Support: Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.

WHAT YOU WILL BRING:

• High School Diploma or GED required
• 3+ years’ experience in retail or customer service industry related profession
• Experience in operations or back of house preferred
• Proven ability to effectively lead and influence people; leadership experience preferred
• Process and detail oriented with a systematic approach to work
• You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions
• Availability to work open and closing shifts, weekends, and holidays
• Able to travel up to 10% for required meetings or training

PREFERED ADDITIONAL EXPERIENCE:

• 1+ years previous experience in an Operations Lead or Manager role
• Experience directly supervising a team of 1+ employeesAbility to work on the sales floor on weekends and as needed during the week
• Prior experience successfully streamlining operational and organizational processes
• Highly tech savvy with MS Office, Adobe, and AI tools

The approximate pay range for this position is $60,000 to $65,000/year plus annual bonus eligibility. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location