Retail Sales Supervisor, U.S. Flagship

Nestlé Nespresso SA; New York (NY); On-site; USD 31,000 - 44,000; Full time

Job summary

Nestlé Nespresso SA in New York's Flatiron flagship is looking for a Team Lead to guide the boutique team, elevate guest experiences, and partner with the Boutique Manager and Assistant Store Manager to drive sales and service.

You will coach colleagues to become product experts, champion hospitality, and deliver warm, memorable interactions with every guest while upholding store standards and visual presentation.

Qualifications

• 2+ years of sales leadership in a high-volume retail environment.
• Patience and problem-solving skills for day-to-day challenges.
• Strong communication, time management, and analytical abilities.

Responsibilities

• Drive sales by coaching the team to deliver exceptional customer experiences.
• Lead operations, store standards, merchandising, and safety.
• Inspire and train staff to achieve performance goals.
• Collaborate with store leadership to optimize guest journeys.

Skills

Sales leadership

Retail management

Customer service

Job description

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Are you ready to lead with purpose in a brand built on connection, quality, and exceptional experiences? Join Nespresso as a Team Lead, at our one of a kind US Flagship, in the heart of Flatiron, NY! You will help bring our boutique experience to life. Working closely with the Boutique Manager and Assistant Store Manager, you’ll elevate every aspect of the customer journey through strong leadership and a passion for service.

You’ll drive results by coaching your team to become true experts in customer experience and product knowledge, championing warm, memorable interactions with every guest. Your love for creating exceptional coffee moments and celebrating team success will help cultivate a high‑performing, hospitality‑driven culture that keeps customers coming back.

WHAT’S IN IT FOR YOU:

• Competitive pay – Plus quarterly bonus for achieving team sales and service goals.
• Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee; warm, welcoming, and revitalizing.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact on our planet.

The approximate hourly pay for this position is $27. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

WHAT WE OFFER:

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

WHAT YOU’LL BE DOING:

• Drive Results: Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment. You will assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service.
• Excellence in Operational Execution: Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes) Care about safety and create a safe, healthy environment for our employees and customers.
• Customer /Hospitality driven: Cultivate personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices to build customer relationships. Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build our customer base and boost sales.
• Inspiring People Leadership: Act to influence and inspire a team to drive sales and service performance through coaching and training.
• Collaborative Team Player: Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting. You find ways to champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems.

WHAT YOU’LL BRING:

• You have 2+ yrs. experience in driving sales and lead a team in a high-volume retail environment.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.
• You have effective communication, time management and analytical skills.
• You are punctual and available to work open and closing shifts, weekends, and holidays.