Retail Sales Assistant Manager

Nestlé S.A.; Walnut Creek (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Free Nespresso machine

401k match

Educational reimbursement

Health and wellness programs

DEI resource groups

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso USA is seeking an Assistant Boutique Manager to partner with the Boutique Manager, elevate the guest experience, and lead the customer-first strategy across the boutique.

You will mentor a sales team, manage daily operations, inventory and scheduling, and deliver the signature Nespresso service. Ideal candidates have 3+ years of luxury retail management, 2+ years supervising direct reports, a high school diploma, and a passion for coffee and sustainability.

Qualifications

• 3+ years of professional management experience in a fast-paced or luxury retail environment.
• 2+ years of supervisory experience in people management and development of multiple direct reports.
• High School Diploma or GED required; bachelor's degree preferred.

Responsibilities

• Embody Customer Service Excellence: Lead as a coffee expert, using storytelling to educate customers and create a warm, welcoming experience.
• Drive Sales Results: Inspire your team to meet goals through clear communication, coaching, and partnership with store leadership.
• Lead Team Development: Motivate through feedback and recognition while fostering a culture of learning and growth.
• Streamline Operations: Adapt quickly, own daily operations, inventory, and scheduling, and maintain visual standards to drive efficiency.
• Embody Coffee Expertise: Deliver engaging tastings and share your passion to create memorable coffee moments.
• Connect with the Community: Think entrepreneurially and plan events that attract new customers and boost brand presence.
• Show Agility and Resourcefulness: Approach challenges creatively and encourage your team to experiment and grow.
• Care About Safety: Promote a consistent safety‑first environment for employees and customers.

Skills

People management

Customer service

Sales leadership

Time management

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

POS systems

Job description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

As an Assistant Boutique Manager with Nespresso, you’ll help create a warm, immersive coffee experience that embodies the heart of our brand. Working closely with the Boutique Manager, you’ll guide the boutique’s customer-first strategy, elevating service, operational flow, and the overall boutique experience.

You’ll empower your team to deliver the signature Nespresso quality service: inviting, attentive, and authentically connected. Through thoughtful mentoring, care-driven leadership, and a spirit of innovation, you’ll bring our brand values to life every day. This is your chance to shape a culture of hospitality, inspire meaningful customer moments, and strengthen what makes Nespresso so beloved.

WHAT’S IN IT FOR YOU:

• Competitive Pay: including quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.
• Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.
• Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and comprehensive rewards:

• A free Nespresso machine and coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Employee recognition program
• Discounts at over 2,000 companies

Incentives and/or benefit packages may vary depending on the position.

WHAT YOU WILL BE DOING:

• Embody Customer Service Excellence: Lead as a coffee expert, using storytelling to educate customers and create a warm, welcoming experience.
• Drive Sales Results: Inspire your team to meet goals through clear communication, coaching, and partnership with store leadership.
• Lead Team Development: Motivate through feedback and recognition while fostering a culture of learning and growth.
• Streamline Operations: Adapt quickly, own daily operations, inventory, and scheduling, and maintain visual standards to drive efficiency.
• Embody Coffee Expertise: Deliver engaging tastings and share your passion to create memorable coffee moments.
• Connect with the Community: Think entrepreneurially and plan events that attract new customers and boost brand presence.
• Show Agility and Resourcefulness: Approach challenges creatively and encourage your team to experiment and grow.
• Care About Safety: Promote a consistent safety‑first environment for employees and customers.

WHAT YOU WILL BRING:

• 3+ years of professional management experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of multiple direct reports
• High School Diploma or GED required; bachelor's degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• An authentic passion for coffee, a respect for sustainability, and a commitment to continual self‑learning
• Availability to work open and closing shifts, weekends, and holidays

pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy .

Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland