Assistant Store Manager

Guess?, LLC.; Merrimack (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

GUESS Factory Merrimack in NH seeks an Assistant Manager to oversee customer experience, lead staff development, and uphold store and stockroom standards on the floor. You will train associates, model selling floor excellence, and drive sales while ensuring policy compliance and payroll expectations.

This role requires a minimum two years of leadership in retail and the ability to stand for long shifts and lift up to 30 pounds.

Qualifications

• Minimum two years of experience driving sales and training a team.
• Proficiency in PC use and detailed report analysis.
• Ability to stand for eight hours and perform heavy lifting up to 30 pounds.

Responsibilities

• Develop staff through training and coaching on product knowledge and selling skills.
• Ensure outstanding customer experience on the sales floor and in the stockroom.
• Meet or exceed profitability goals including payroll, shrink, and conversion.
• Maintain visual merchandising standards and brand directives.
• Communicate effectively and adapt to business needs.

Skills

People development

Leadership

Customer service

Communication skills

Visual merchandising

Team training

Education

High school diploma

Tools

POS systems

Job description

Position Overview

Job Description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To:

Store Manager

Supervises:

Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3268

Store Address

80 Premium Outlets Boulevard, Suite 329 - Merrimack, NH 03054