Assistant Store Manager

Guess?, LLC.; Mesquite (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

GUESS Factory in Mesquite, TX, seeks an Assistant Manager to oversee customer experience, train staff, and uphold store standards on the selling floor and stockroom. You will lead by example on the sales floor and ensure high-quality service across all shifts.

Qualified candidates will have at least two years of sales leadership, PC proficiency, and the ability to lift 30 pounds, stand all day, and coach teams on product knowledge and visual merchandising.

Qualifications

• Two years of experience driving sales and profit and training a team.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting over 30 pounds.
• Ability to stand for eight hours during shifts.

Responsibilities

• Oversee customer experience and store standards on selling floor and stockroom.
• Train and develop staff, providing coaching on product knowledge and selling skills.
• Lead by example on the selling floor to drive sales and customer service quality.
• Maintain visual merchandising, directives, promotions, and store cleanliness.

Skills

People Development

Customer Experience

Visual Merchandising

Communication

Multitasking

Integrity & Respect

Education

High school education or equivalent

Tools

PC Proficiency

Reporting & Analytics

Job description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To

Store Manager

Supervises

Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

7055

Store Address

1116 Town East Mall, Space 1116 - Mesquite, TX 75150