Assistant Store Manager

UBA Asurion UBIF Franchise LLC; Louisville (KY); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Unlimited monthly bonuses tied to your

employee discounts

ongoing training

Health insurance

retirement plans

tuition reimbursement

Job summary

Asurion drives the uBreakiFix store in Louisville, seeking an Assistant Store Manager ready to own day-to-day operations. You’ll support the Store Manager across operations, repair performance, customer experience, inventory, and team development while staying hands-on with repairs.

You’ll lead by example, delegate tasks, and coach employees to maintain high service standards. A strong focus on customer care and operational excellence is essential in this role.

Qualifications

• 1+ year of supervisory or leadership experience in a retail or service environment.
• 2+ years of customer service experience.
• Repair proficiency across mobile devices or a demonstrated drive to learn.

Responsibilities

• Support the Store Manager in daily store operations, including opening/closing and customer flow.
• Manage the repair queue to ensure timely service and clear communication.
• Stay hands-on with repairs and assist the team with troubleshooting and quality control.
• Delegate daily tasks to the repair team and maintain workflow throughout the day.
• Own inventory management, including parts organization and shrink prevention.
• Onboard new team members and provide hands-on coaching.
• Assist with customer escalations and service exceptions within guidelines.

Skills

Supervisory experience

Customer service

Repair proficiency

Team leadership

Communication

Delegation

Education

High school diploma or GED

Tools

Excel

Job description

Assistant Store Manager, Louisville, KY

Our Assistant Store Manager role is uBreakiFix's second-in-command store leadership position, built for operators who are ready to own the day-to-day. You'll support the Store Manager across every dimension of the business — store operations, repair performance, customer experience, inventory management, and team development. Unlike most leadership roles, this one requires proficiency in both front-of-house and back-of-house operations, so you'll be hands-on with your team in every part of the store.

Pay & Incentives

Starting Pay: $23.50/hr + performance-based incentives tied to operational, customer, repair, and sales metrics.

Benefits

• Unlimited monthly bonuses tied to your performance, employee discounts, and ongoing training.
• Health insurance, retirement plans, and tuition reimbursement.

Responsibilities

• Support the Store Manager in daily store operations, including opening and closing, customer flow, repair intake, and front-of-house execution.
• Manage and prioritize the repair queue to ensure timely service, accurate communication, and efficient job completion.
• Maintain proficiency in all required repairs and support the team with troubleshooting, quality standards, and job completion.
• Delegate daily tasks to the repair team and keep work moving throughout the day.
• Own inventory management, including parts organization, cycle counts, accuracy, and shrink prevention.
• Onboard new team members and develop your team through hands-on coaching and direct feedback.
• Assist with customer escalations and service exceptions within company guidelines.
• Flex within the market as needed to maintain store coverage.

Qualifications

• 1+ year of supervisory or leadership experience in a retail or service environment.
• 2+ years of customer service experience.
• Repair proficiency across mobile device types or demonstrated ability and genuine drive to achieve it.
• Valid driver's license and acceptable Motor Vehicle Record (MVR).
• Strong ability to delegate, manage workflow, and prioritize under pressure.
• Comfort leading a team day-to-day while staying hands-on with repairs and operations.
• Natural ability to develop others with patience, clear communication, and follow-through.
• High school diploma or GED.
• Proficiency in Microsoft Office, especially Excel.
• Flexible availability including evenings, weekends, and holidays.
• A passing background check (criminal and drug test).

About uBreakiFix

uBreakiFix is part of Asurion — the nation's largest tech care company. With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most. When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow.

Asurion Way

• Customer First. We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team. We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent. We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity. We take ownership and pride in the work we do. We build trust-based relationships and do what’s right—even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.