Assistant Store Manager

Goodwill Houston; League City (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in retail is seeking an Assistant Store Manager to oversee daily operations, manage staff, and ensure quality service. The ideal candidate will have strong communication and organizational skills, along with retail experience. Join a mission-driven team dedicated to improving lives through work.

Qualifications

• 1-2 years retail sales experience preferred.
• Management experience preferred.

Responsibilities

• Manage daily store operations and supervise employees.
• Train, coach, and document team member performance.
• Handle sales transactions and maintain cash accountability.

Skills

Organizational Skills

Communication Skills

Time Management

Education

High school diploma or equivalent

Job description

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Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Job Title: Assistant Store Manager

Department: Donated Goods Retail (DGR)

Reports To: Store Manager

FLSA Status: NonExempt

Position Summary:

Under the leadership of the Store Manager and District Director, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

1. Manage daily store operations, including opening/closing and supervising store employees.
2. Follow the established rotating schedule unless directed otherwise.
3. Maintain availability to support management needs outside of scheduled hours.
4. Participate in weekly interviews to maintain staffing levels aligned with budgets.
5. Complete daily management duties as assigned by GWH leadership.
6. Engage in required training and development activities.
7. Communicate clear goals to the team and influence performance.
8. Handle sales transactions accurately and maintain cash accountability.
9. Create and post staff schedules using the HRM system.
10. Train, coach, and document team member performance.
11. Assist with hiring, firing, and personnel actions.
12. Order store supplies and manage bank deposits.
13. Supervise donation processing and ensure proper handling of incoming donations.
14. Conduct walking rounds (CBWA) to monitor team performance.
15. Operate store systems and ensure accurate counts and reporting.
16. Ensure proper rotation of inventory according to policies.
17. Maintain punctuality and dependable attendance.
18. Perform other duties as assigned.

Additional Responsibilities:

• Maintain professionalism and a friendly attitude.
• Multitask effectively and adapt to changing priorities.
• Follow all policies, safety regulations, and legal requirements.
• Maintain a professional appearance and a safe, clean work environment.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Management experience preferred.
• 1-2 years retail sales experience preferred.
• Basic computer skills.
• Good organizational and time management skills.
• Strong communication skills and ability to work flexible hours.
• Reliable transportation required.

Performance Indicators:

• Sales vs. Budget
• Production vs. Goals
• Transaction averages
• Round Up performance
• Turnover rates
• Absenteeism
• Training effectiveness

Physical Requirements & Work Environment:

Stand/walk for entire shift, push/pull, bend, reach, climb ladders, lift up to 40 lbs. Indoor environment with moderate noise. Must work safely and maintain cleanliness.

Additional Notes:

Work may require transfer to another location and performing essential functions with or without accommodations.