Assistant Store Manager

PLS Financial Services, Inc.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial services provider is seeking an Assistant Store Manager in Houston, TX. This role focuses on delivering exceptional customer service, meeting operational goals, and leading a team. Ideal candidates will have management experience and strong communication skills, with a focus on customer satisfaction and team development.

Benefits

Medical/Dental/Vision Insurance

401(k)

Vacation

Advancement Opportunities

Ongoing Training

Qualifications

• At least one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Fluency in English; bilingual in English/Spanish is a plus.

Responsibilities

• Maintaining exemplary customer service within the store.
• Assisting the Store Manager in implementing strategies to meet store goals.
• Recruiting, developing, and motivating team members.

Skills

Customer Service

Communication

Teamwork

Job description

2 weeks ago Be among the first 25 applicants

PLS Overview

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and often more affordable than traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative and assists the Store Manager in the store's day-to-day operations. In the absence of the Store Manager, the Assistant Manager is responsible for directing the activities of all team members.

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships to encourage repeat business
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to meet store goals
• Recruiting, developing, and motivating team members to exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing CSR duties and supervising CSR activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling
• Analyzing financial statements and trends to maximize sales
• Marketing within the community to increase market share and revenues
• Resolving customer complaints to increase satisfaction
• Assisting with managing schedules, cash, and store audits
• Reviewing all communications and training materials to ensure understanding of policies and procedures
• Maintaining a clean and organized store environment
• Other duties as assigned

Job Requirements

• At least one year of management experience in hospitality, financial services, retail, or restaurant industries
• Ability and confidence to engage with customers and develop positive relationships
• Strong desire to exceed company initiatives and inspire team excellence
• Excellent communication and presentation skills
• High-energy, collaborative management style
• Professional appearance and demeanor
• Honesty and integrity
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Fluency in English; bilingual in English/Spanish is a plus

Working Conditions and Physical Requirements

• Ability to stand for extended periods
• Lift up to 15 lbs. with minimal assistance
• Work in restricted spaces and maintain focus in a busy, noisy environment
• Handle multiple tasks and interruptions effectively

Benefits

Eligible team members receive medical/dental/vision insurance, 401(k), vacation, advancement opportunities, and ongoing training.

Core Values

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, or veteran status. We are a drug-free workplace and provide reasonable accommodations for applicants with disabilities. Contact [e-mail] for accommodation requests. For jobs in Los Angeles, we consider applicants with criminal histories in accordance with the Fair Chance Initiative for Hiring Ordinance.