Assistant Store Manager

Crumbl | Clarksville; Clarksville (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee discount

Paid training

Sundays off

Job summary

Crumbl Clarksville in Maryland is seeking an Assistant Manager to help oversee a staff of 5-15 and drive daily store goals. You will report to the Store Leader and support operations across the kitchen and front-of-house shifts.

Ideal candidates bring at least 1 year of assistant management experience, strong customer service, and calm leadership under pressure. This in-person role offers training and a fast-paced bakery environment with opportunities to grow.

Qualifications

• Prior Assistant Manager experience.
• Food franchise experience.
• Superior customer service skills.
• Excellent communication, interpersonal, coaching, and conflict resolution skills.
• Calm, efficient leadership in high stress situations.
• Tech savvy.

Responsibilities

• Work closely with the Store Leader to accomplish store goals.
• Help manage the kitchen efficiently each day to keep an ongoing supply of fresh cookies available for customers.
• Lead from the front, learn all positions, and jump in where needed; assist in training new employees.
• Maintain a fun and productive culture while motivating and coaching employees on how to interact with customers in a dynamic business environment.
• Resolve conflict or complaints from customers and employees.
• Maintain a clean and well sanitized store.

Skills

Customer service

Leadership

Communication

Coaching

Conflict resolution

Tech savvy

Tools

POS systems

Job description

Welcome to Crumbl!

Our fun, modern, fast-paced cookie shop is looking for an assistant manager at our new Crumbl Clarksville Location in Maryland. Crumbl is the fastest-growing gourmet cookie company in the country! We bake the best cookies fresh, in house, daily. As Assistant Manager you will report to the store manager and help oversee a staff of 5-15 employees per shift.

Qualifications:

• Prior Assistant Manager experience
• Food franchise experience
• Superior customer service skills
• Excellent communication, interpersonal, coaching, and conflict resolution skills
• Calm, efficient leadership in high stress situations
• Tech savvy

Job responsibilities:

• Work closely with the Store Leader to accomplish store goals
• Help manage the kitchen efficiently each day to keep an ongoing supply of fresh cookies available for customers
• Lead from the front, learn all positions, and jump in where neededAssist in training new employees
• Maintain a fun and productive culture while motivating and coaching employees on how to interact with customers in a dynamic business environment
• Resolve conflict or complaints from customers and employees
• Maintain a clean and well sanitized store

Benefits:

• Employee discount
• Paid training
• Sundays are Off

Experience level:

• At least 1 year

Restaurant type:

• Bakery

Shift:

• 8-10 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work Location: In person