Shift Lead Crumbl Pentagon City

CNH Group, a Crumbl Cookies Franchisee; Arlington (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Free uniforms

Job summary

CNH Group, a Crumbl Cookies Franchisee, is seeking a Shift Lead in Arlington, VA. After a 2-week training period, you will manage each scheduled shift, directing Bakers and upholding Crumbl's standards for quality, service, and cleanliness. You will join meetings, support the General Manager, and have opportunities to advance within Crumbl.

The role also involves resolving customer issues, scheduling, and adopting Crumbl's practices daily. A dynamic, Open Bakery environment awaits.

Qualifications

• Experience leading in a food-service environment.
• Completion of Basic Food Handlers certificate.
• Completion of all internal training within 90 days of hire.

Responsibilities

• Manager on Duty during scheduled shifts, assign staff and enforce policy.
• Resolve customer service issues via phone, lobby, and online.
• Mentor and train entry-level staff.
• Mentor and train team on The Crumbl Way.
• Coordinate dough production, dessert decoration, and baking schedules.
• Execute opening, shift-change, and closing procedures with checklists.

Skills

Previous food service leadership

Customer service orientation

Phone, lobby, online issue resolution

Education

Basic Food Handlers certificate

Internal training certifications within 90 days

Tools

Smartphone apps

Spreadsheets

Email

Online calendars

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

• $16.00 - $18.00 / hour*
• Part-Time or Full-Time
• Rapid raises and promotion for top performers
• Monthly bonus potential

The Crumbl Mission:

Bringing friends and families together over a box of the best desserts in the world.

About Us:

Crumbl is the nation's fastest-growing and largest gourmet dessert company and bakery, with over 1000 stores in the United States and Canada. We boast over 300 different recipes of cookies, small pies and cakes, and other “LTO”s. The catch is we rotate only six varieties each week so customers always have a new reason to visit (and our employees always get to do something new!).

We operate in an “Open Bakery” environment, where the retail customers can see the dough mixing, baking, and dessert assembly LIVE in our bright and vibrant environment.

Working at Crumbl is the perfect place for people who like to try new things and to make customers happy.

Shift Lead Position Description:

Following a 2-week training period on all-things-Crumbl, this role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift’s team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.

Responsibilities Following Training Period:

• Perform as Manager on Duty during scheduled on-floor shifts in charge of assigning staff to their best positions for the shift, and ensuring they follow policy in all areas.
• Be the front line in resolving customer service issues via phone, in the lobby, and online if needed.
• Mentor and train new entry level staff
• Mentor and train team members on The Crumbl Way
• Coordinate and ensure scheduled dough production, dessert decoration, and baking schedules are on-track
• Execute all Opening, Shift-Change, and Closing procedures when scheduled, including use of app for checklists
• Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence

Minimum Requirements:

• Previous food service leadership experience
• Availability to work some, but not all, weekend shifts (We're closed on Sundays)
• Availability to open or close store when necessary (see hours below)
• Willingness to attend occasional off-site sales events outside of store
• Completion of Basic Food Handlers certificate
• Completion of all internal training certifications within 90 days of hire
• Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars
• Valid driver's license and reliable transportation to/from work

*Includes Guarantee Tip Minimum:

• This role includes TIP SHARING, with a guarantee of at least $2.00 per hour on top of your base hourly pay rate.
• Tip sharing is NOT capped, so when tips go over the minimum guarantee per hour, you earn that too
• The minimum guaranteed tip amount is subject to change every calendar quarter

Shift Options:

• Store hours are Monday - Thursday 8 a.m. - 10 p.m, Friday - Saturday 8 a.m. - 11 p.m.
• Opening or Closing shifts begin as early as 6:00 a.m. and as late as 1 hour after closing times. (You will never be scheduled to close alone.)
• Flexible scheduling is offered (within our minimum requirements)

Full-Time Benefits:

• Guarantee of at least $2.00 / hour in tips for your non-training hours
• Employee Discount
• Free Cookie with every shift
• Closed Sundays

Work Location:

1421 S. Hayes Street, #110, Arlington, VA 22202 (ground floor retail frontage in The Milton apartment building, across from Fashion Center Mall and on same block as Pentagon Center)