Assistant Store Manager

KennMar LLC; Carmel (IN); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

KenneMar LLC is seeking an Assistant Store Manager for Benge's Ace Hardware in Carmel, IN. You will support the Store Manager in daily operations, supervise Keyholders and staff, manage schedules, cash, and inventory, and handle escalated customer issues.

This role also steps in when the Store Manager is unavailable and contributes to hiring, training, and coaching the team. The position emphasizes leadership, operational discipline, and customer service excellence in a busy hardware store

Formación

• High school diploma or equivalent required.
• 1 to 2 years of retail supervisory or keyholder experience; hardware or home improvement preferred.

Responsabilidades

• Supervise Keyholders, Sales Associates, and Cashiers and assign work.
• Help hire, train, coach, and document performance for store associates.
• Build and adjust weekly schedules within labor targets.
• Open and close the store; manage cash, deposits, safe counts, and audits.
• Oversee receiving, stocking, pricing, displays, and seasonal resets.
• Place and track orders; assist with inventory counts and shrink control.
• Resolve customer complaints and escalated issues.
• Lead the store when the Store Manager is out.

Conocimientos

Leadership

Coaching

Organizational skills

Customer service

Attention to detail

Communication

Adaptability

Integrity

Educación

High school diploma or equivalent

Herramientas

POS systems

Inventory systems

Scheduling tools

Email

Spreadsheets

Descripción del empleo

Description

Hiring: Assistant Store Manager
Reports to: Store Manager
FLSA:Salaried/Exempt
Store: Benge's Ace Hardware, 2425 Harleston Steet, Carmel, IN
At Benge's Ace Hardware, we are hiring an Assistant Manager that will help the Store Manager run daily operations and leads the store team. This role supervises Keyholders and associates, builds schedules, manages cash and inventory, and handles escalated customer issues. The Assistant Manager runs the store when the Store Manager is out and helps hire, train, and coach associates. The position is a key step toward store management.

Requirements

• Supervise Keyholders, Sales Associates, and Cashiers; assign work and hold the team to standards.
• Help hire, train, coach, and document performance for store associates.
• Build and adjust weekly schedules within labor targets.
• Open and close the store; manage cash, deposits, safe counts, and register audits.
• Oversee receiving, stocking, pricing, displays, and seasonal resets.
• Place and track orders and special orders; help with inventory counts and shrink control.
• Resolve customer complaints and escalated issues.
• Enforce company policies, safety rules, and loss-prevention procedures.
• Lead the store when the Store Manager is out.

Skills & Abilities

• Leads by example and holds the team accountable.
• Coaches and trains associates with patience and clear feedback.
• Organized; plans the day and follows through.
• Sound judgment on customer issues and store decisions.
• Strong attention to detail with cash, inventory, and paperwork.
• Clear, professional communication with the team and customers.
• Adapts to changing priorities and a busy store.
• Honest, reliable, and trusted with store security.

REQUIREMENT

Education

High school diploma or equivalent required.

Years Of Experience

1 to 2 years of retail supervisory or keyholder experience; hardware or home improvement preferred.

Technology

POS and inventory systems, scheduling tools, email, and basic spreadsheets.

Other

Must be able to stand and walk for long periods of time, up to a full shift.
Lift and carry up to 50 lbs. regularly, with help or equipment for heavier items.
Bend, stoop, kneel, reach overhead, and climb ladders.
Operate a pallet jack or hand truck.
Available for a rotating schedule including evenings, weekends, and holidays.