Assistant Store Manager - Lead Store Ops & Team Coach

KennMar LLC; Carmel (IN); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

KenneMar LLC is seeking an Assistant Store Manager for Benge's Ace Hardware in Carmel, IN. You will support the Store Manager in daily operations, supervise Keyholders and staff, manage schedules, cash, and inventory, and handle escalated customer issues.

This role also steps in when the Store Manager is unavailable and contributes to hiring, training, and coaching the team. The position emphasizes leadership, operational discipline, and customer service excellence in a busy hardware store

Qualifications

• High school diploma or equivalent required.
• 1 to 2 years of retail supervisory or keyholder experience; hardware or home improvement preferred.

Responsabilités

• Supervise Keyholders, Sales Associates, and Cashiers and assign work.
• Help hire, train, coach, and document performance for store associates.
• Build and adjust weekly schedules within labor targets.
• Open and close the store; manage cash, deposits, safe counts, and audits.
• Oversee receiving, stocking, pricing, displays, and seasonal resets.
• Place and track orders; assist with inventory counts and shrink control.
• Resolve customer complaints and escalated issues.
• Lead the store when the Store Manager is out.

Connaissances

Leadership

Coaching

Organizational skills

Customer service

Attention to detail

Communication

Adaptability

Integrity

Formation

High school diploma or equivalent

Outils

POS systems

Inventory systems

Scheduling tools

Email

Spreadsheets

Description du poste

KenneMar LLC is seeking an Assistant Store Manager for Benge's Ace Hardware in Carmel, IN. You will support the Store Manager in daily operations, supervise Keyholders and staff, manage schedules, cash, and inventory, and handle escalated customer issues.

This role also steps in when the Store Manager is unavailable and contributes to hiring, training, and coaching the team. The position emphasizes leadership, operational discipline, and customer service excellence in a busy hardware store