Assistant Store Manager - Hardware & Customer Experience

Benge's Hardware; Carmel (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Benge's Ace Hardware in Carmel, IN is hiring an Assistant Store Manager to support the Store Manager in daily operations and lead the store team. You will supervise Keyholders and associates, build schedules, manage cash and inventory, and handle escalated customer issues.

This role runs the store when the Store Manager is absent and serves as a stepping stone toward store management. Candidates with 1-2 years of retail supervisory experience and hands-on POS/inventory skills are encouraged to

Qualifications

• High school diploma or equivalent required.
• 1 to 2 years of retail supervisory or keyholder experience; hardware or home improvement preferred.
• Experience with POS and inventory systems, scheduling tools, and basic spreadsheets.

Responsibilities

• Supervise Keyholders, Sales Associates, and Cashiers; assign work and hold the team to standards.
• Help hire, train, coach, and document performance for store associates.
• Build and adjust weekly schedules within labor targets.
• Open and close the store; manage cash, deposits, safe counts, and register audits.
• Oversee receiving, stocking, pricing, displays, and seasonal resets.
• Resolve customer complaints and escalated issues.

Skills

Leads by example

Coaches and trains associates

Organized

Attention to detail

Clear communication

Customer service focus

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Scheduling tools

Email

Basic spreadsheets

Job description

Benge's Ace Hardware in Carmel, IN is hiring an Assistant Store Manager to support the Store Manager in daily operations and lead the store team. You will supervise Keyholders and associates, build schedules, manage cash and inventory, and handle escalated customer issues.

This role runs the store when the Store Manager is absent and serves as a stepping stone toward store management. Candidates with 1-2 years of retail supervisory experience and hands-on POS/inventory skills are encouraged to