Assistant Store Manager

Ace-Hardware; Commerce City (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Merchandise discount

Training program

Flexible work hours

Health and dental insurance after 90+?

Job summary

Ace Hardware is seeking an Assistant Operations Manager to drive daily retail execution and balance hands-on floor leadership with strict operational compliance. You will maximize store profitability, maintain flawless inventory, and uphold Ace’s legendary brand promise.

As a key member of an independently owned cooperative store, you will lead by example, train staff, manage cash and POS overrides, and ensure opening/closing procedures and safety policies are followed to support a smooth

Qualifications

• Experience in customer service and retail operations.
• Ability to work in teams and communicate effectively.
• Willingness to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Greet customers and ensure a positive experience; resolve issues before they leave using the store process.
• Know store layout and department offerings to assist customers effectively.
• Support achievement of store metrics and Pinnacle status through good execution.
• Use communication tools to help the team work efficiently and serve customers.
• Represent the store professionally and set a strong example for staff.
• Maintain a safe, clean environment and enforce safety policies.

Skills

Customer service

Team leadership

Retail operations

Communication

Safety awareness

Education

High school diploma or GED

Tools

POS system

Job description

As the Assistant Operations Manager,
you will be the driving force behind our daily retail execution. You will balance hands‑on floor leadership with strict operational compliance to maximize store profitability, maintain flawless inventory, and uphold Ace’s legendary "Helpful Place" brand promise.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.

Assistant Manager Job Description

Major Job Responsibilities:

• Greet, welcome and work with customers to ensure that they have a positive experience in the store and that if they have a problem, it’s solved before they leave; this includes the use of Ace’s W.O.W. process
• Possess strong knowledge of store layout and most, if not all, of the store’s departments and services
• Help the store achieve Ace’s Pinnacle status and perform well within the outlined metrics provided by Ace and the store’s management team
• Use provided communication and own tools in an effort to help the team work in the most efficient way to best serve customers
• Act as the store’s representative when necessary and set a great example for our staff
• Help create a positive, professional, clean and safe environment
• Utilize available resources to effectively solve problems
• Pursue learning opportunities and trainings as recommended by the store’s management team(s) and by self identification. Facilitate training and share knowledge as necessary
• Remain in touch with daily operational goals and plans as outlined by store management
• Have an awareness of store promotions and various advertisements, promote the Ace Rewards Program
• Remain honest and communicative with customers, associates and management
• Ensure that any call, page and in store order is answered to quickly, politely and efficiently
• Help with regulating retail inventory to reduce shrinkage and maintain appropriate stock levels
• Direct the shipping, receiving and inventory flow of the store as needed
• Enforce safety policies and procedures; be a safety role model
• Serve as a second set of eyes to cashiers, be an expert in Point of Sale, and authorize overrides and returns in alignment with company policies
• Balance cash drawers and make inferences if something is not correct with drawers
• Follow all opening and closing procedures in order to make sure the store is ready for customers and ready to be closed for the evening
• Other duties may be assigned as needed

Minimum Requirements

• High school or GED, equivalent experience
• A commitment to service excellence and customer satisfaction
• Ability to work in teams and communicate
• Ability and willingness to work flexible hours including evenings, weekends and holidays depending on the needs of the business
• Due to the potential of using power equipment and the store’s scheduled hours, applicants must be at least 16 years of age

Preferred Qualifications

• Bilingual

Benefits

• Merchandise discount
• Training program
• Flexible work hours
• After 90 days of full time (30+ hours each week) employment, employer contribution to health and dental insurance are options; vision also available to associates by 100% self-paid premiums.

FLSA Status: Non-Exempt

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.