Assistant Store Manager

L’Occitane at Mall of America; BLOOMINGTON (MN); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

L’Occitane at Mall of America is seeking an Assistant Store Manager to help create a peaceful, sensory-focused shopping experience. Working with the Store Manager, you will lead a team, coach staff, and ensure exceptional guest service in a fast-paced environment.

You will mentor team members, execute brand standards, and foster a collaborative, inclusive culture while upholding our commitment to sustainability in every customer interaction.

Formación

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsabilidades

• Be the Host: foster warm atmosphere aligned with brand values.
• Prioritize guest experience with personalized product recommendations.
• Embrace feedback and support open communication culture.
• Collaborate with Store Manager to deliver regular trainings.
• Lead by example to adapt to different communication styles.
• Guide store staff to maintain a positive, inclusive team culture.

Conocimientos

Retail leadership

Guest experience

Communication

Team development

Customer focus

Skincare knowledge

Clienteling

Tech proficiency

Herramientas

POS systems

Inventory management

Descripción del empleo

Who You Are:

As an Assistant Store Manager at L’Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.