Assistant Store Leader — Grow Teams & Drive Store Ops

Pet Supplies Plus; Belmont (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Pet Supplies Plus is seeking an Assistant Store Team Leader to partner with the Store Team Leader in day-to-day store operations and leadership. You will guide Department Managers, Shift Supervisors, and team members, while driving performance, staffing, and a positive work culture in our North Carolina area stores.

The role emphasizes coaching, recruitment support, and sustained store performance improvement, with a focus on neighbor engagement and operational excellence.

Qualifications

• Previous retail leadership experience required; 2+ years preferred.
• High school diploma or GED required.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach, develop, and hold leaders and team members accountable.
• Ability to understand store performance and identify opportunities for improvement.
• Basic computer skills, including Microsoft Office and the ability to learn company systems.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Partner with the Store Team Leader in the day-to-day leadership and operation of the entire store.
• Provide leadership and direction to Department Managers, Shift Supervisors, and team members.
• Coach and develop store leaders and team members while reinforcing accountability and performance expectations.
• Assist with recruiting, interviewing, onboarding, training, and maintaining appropriate staffing.
• Help create a positive work environment that promotes engagement, accountability, development, and retention.
• Review store performance and identify opportunities to improve sales, productivity, neighbor engagement, and operational execution.
• Ensure standards for merchandising, inventory, animal care, cleanliness, safety, security, and overall store conditions are consistently maintained.
• Ensure consistent execution of daily stocking and down stocking, promotions, truck processing, inventory management, price changes, and other operational priorities.
• Resolve escalated neighbor, team member, and operational concerns.
• Support local marketing, community involvement, and store events.
• Assume responsibility for overall store operations in the Store Team Leader's absence.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Retail leadership

Team development

Communication

Problem-solving

Coaching

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pet Supplies Plus is seeking an Assistant Store Team Leader to partner with the Store Team Leader in day-to-day store operations and leadership. You will guide Department Managers, Shift Supervisors, and team members, while driving performance, staffing, and a positive work culture in our North Carolina area stores.

The role emphasizes coaching, recruitment support, and sustained store performance improvement, with a focus on neighbor engagement and operational excellence.