Assistant Store Leader — Drive Sales, Service & Growth

Acima; New York (NY); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Weekly Pay

Bonus opportunities

Job summary

Acima Assistant Store Manager reports to the Store Manager and assists in account management and sales while delivering excellent customer service. You will collaborate with Acima retail partners to process credit turn-downs and web orders, converting them to Acima credit customers, and review lease applications.

The role is performed at one of our retail partner store locations. The position is paid hourly with potential bonuses or incentives based on performance.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance.

Responsibilities

• Drive customer growth through channels (web, partner stores, walk ins).
• Identify and fulfill all customer needs promptly.
• Educate customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process.
• Close the sales cycle by converting applications that include in-store and web orders.
• Work with Acima partner stores in all operations aspects.
• Report to the Store Manager regarding store and coworker activities and performance.
• Establish partnerships with retail store personnel to generate referrals and educate customers.
• Promptly address and resolve customer issues and complaints to maintain satisfaction.
• Foster a positive work environment to enhance coworker retention.

Skills

Excellent communication

Interpersonal skills

Time management

Multi-tasking

Flexible schedule

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Acima Assistant Store Manager reports to the Store Manager and assists in account management and sales while delivering excellent customer service. You will collaborate with Acima retail partners to process credit turn-downs and web orders, converting them to Acima credit customers, and review lease applications.

The role is performed at one of our retail partner store locations. The position is paid hourly with potential bonuses or incentives based on performance.