Assistant Store Director, Madison Flagship

RIMOWA; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

RIMOWA in New York seeks an experienced Store Leader to drive sales and elevate the client experience through strategic direction and hands-on coaching.

Lead a high-performing team, oversee operations, CRM-driven loyalty programs, VIP client engagements, and ongoing training to uphold luxury service standards.

The role emphasizes hospitality, team development, and top-tier presentation, partnering with Store Director to recruit, onboard, and deliver exceptional in-store luxury.

Qualifications

• University degree or higher in a related field.
• Experience in luxury retail and leading a high-traffic store.

Responsibilities

• Support the Store Director in driving sales and customer experience.
• Assist in managing and developing a high-performing sales team.
• Ensure exceptional customer service standards at all touchpoints.
• Support loyalty through CRM tools and personalized service.
• Assist in VIP client management and PR engagements.
• Implement best-in-class hosting and hospitality practices.
• Assist in recruitment and onboarding of new team members.
• Provide regular performance feedback and team-building support.
• Oversee store operations, inventory management, and merchandising standards.
• Assist with repairs, warranties, and exchanges when needed.

Skills

Leadership

Sales strategy

Customer service

CRM

VIP client management

POS systems

Problem solving

Organization

Recruitment & onboarding

Training & coaching

Education

Bachelor’s degree

Tools

CRM tools

Job description

Job Responsibilities

• Support the Store Director in driving sales by implementing strategies to enhance the customer experience.


• Assist in managing and developing a high-performing sales team.


• Ensure exceptional customer service standards are maintained at all touchpoints.


• Support the cultivation of customer loyalty through CRM tools and personalized service.


• Assist in VIP client management and PR engagements.


• Hospitality and Service Standards: Implement best-in-class hosting and hospitality practices to ensure all guests have the ultimate in-store luxury flagship experience.


• Assist the Store Director in fostering a positive and productive work environment


• Support the training and coaching of team members to achieve sales goals and service standards


• Provide regular performance feedback and contribute to team-building activities


• Assist in the recruitment and onboarding of new team members

Operational Support

• Assist in overseeing store operations, ensuring efficiency and adherence to company policies


• Support the management of inventory levels and visual merchandising standards.


• Help maintain store presentation and cleanliness.


• Ensure accurate and timely completion of administrative tasks and reporting.


• Support client care services, including repairs, warranties, and exchanges.

Client Care Excellence

• Post-Purchase Care: Manage client care services, optimizing processes for repairs, warranties, and exchanges.


• Customer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty.

Profile

• University degree (e.g., bachelor's) in a related field.


• Minimum 7 years’ experience, preferably in luxury retail.


• Proven track record in managing a high-traffic store as a leader.


• Strong leadership skills with experience in training and coaching team members.


• Proficiency in digital tools and POS systems.


• Excellent problem-solving skills and the ability to make sound decisions under pressure.


• Strong organizational skills with the ability to multitask effectively.

Additional Information

• Anticipated Salary Range: $120,000 – $130,000 / year