Store Manager - American Dream

Brobston Group LLC; East Rutherford (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group LLC leads a boutique luxury destination, guiding sales, client experience, and team development at a high-volume store. You will translate insights into action, drive KPI improvements, and partner with regional teams on store initiatives, events, and launches.

In this role, you will recruit and coach a high-performing team, manage operations from scheduling to loss prevention, and maintain visual standards to support high-end clienteling and brand performance in the local market.

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience accepted.
• 5+ years luxury retail leadership in high-volume store.
• Ability to interpret KPIs, financials, and client insights to drive results.
• Expertise in luxury clienteling and CRM.
• Strong operational judgment across merchandising and payroll.
• Proficient with MS Office, POS, CRM; flexible hours.

Responsibilities

• Drive store sales, profitability, CRM, and inventory performance.
• Develop store strategies with regional leadership; analyze KPIs.
• Deliver luxury client experiences; lead client development.
• Recruit, coach, and retain a high-performing team.
• Manage store operations: scheduling, payroll, cash handling, shipping, inventory.
• Maintain visual merchandising; support launches and events.

Skills

Luxury retail leadership

KPI analysis

CRM & clienteling

Team development

Operations management

Staff coaching

Merchandising

Microsoft Office

Education

Bachelor’s degree preferred

Tools

POS systems

CRM software

Inventory management systems

Microsoft Office

Job description

Summary

Lead the boutique as the commercial and cultural leader, accountable for sales performance, client experience, operational excellence, and team development at a high-volume destination retail location. Translate business insights into clear action plans, drive KPI improvements, and represent the brand within the local market. Partner cross-functionally to execute company priorities and support store initiatives, events, and launches.

Responsibilities

• Drive store sales, profitability, productivity, CRM capture, and inventory performance to meet business objectives.
• Develop and implement store-specific strategies in partnership with regional leadership and analyze KPIs to identify growth opportunities.
• Deliver exceptional, personalized luxury client experiences and lead client development, networking, and clienteling activities.
• Recruit, coach, develop, and retain a high-performing team; lead daily briefings and performance conversations.
• Manage store operations including scheduling, payroll, cash handling, shipping/receiving, inventory accuracy, and loss prevention.
• Ensure visual merchandising standards are maintained and support product launches, leadership visits, and special events.

Requirements

• Bachelor’s degree preferred; equivalent relevant experience accepted.
• Minimum of 5 years progressive luxury retail leadership experience, including managing a high-volume store or comparable business.
• Proven commercial acumen with ability to interpret KPIs, financials, and client insights to drive results.
• Expertise in luxury clienteling, CRM, and relationship development with strong communication and problem-solving skills.
• Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
• Proficiency with Microsoft Office, POS, CRM, and inventory management systems; ability to work flexible retail hours including evenings, weekends, and holidays.