Assistant Spa Manager

Brasada-Ranch; Oregon (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts at restaurants, spa

401k with company match

Tuition reimbursement

Free golf privileges

Seasonal Family Pass to athleticcenter

Employee discounts at spa services

Complimentary Brasada experiences

Job summary

Brasada Ranch is seeking a Spa Assistant Manager to support daily spa operations and lead the Spa team. You will assist with appointment bookings, inventory, and delivering exceptional guest experiences in a tranquil resort setting.

The role requires 1–2 years of supervisory experience, strong customer service, and the ability to work independently within a close-knit team. A passion for hospitality, attention to detail, and excellent communication are essential.

Qualifications

• Minimum of 2 years' experience in customer service.
• 1-2 years of supervisory experience.
• Prior retail experience.
• Must be detail-oriented and able to multi-task.
• Excellent communication and problem-solving skills.

Responsibilities

• Open and close spa each day according to SOPs.
• Book, modify, and cancel appointments; manage staffing for the day.
• Describe spa treatments, packages, and hours of operation.
• Oversee spa areas including retail, locker rooms, and inventory.
• Assist Spa Manager with team scheduling and supervision.
• Maintain cleanliness and inventory across the spa.

Skills

Customer service

Supervisory experience

Retail experience

Detail oriented

Multi-tasking

Communication

Job description

Description

Love What You Do, Everyday.

Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits:

• Employee discounts at all restaurants, spa services, and retailge available to full-time employees
• 401k with companymatch
• Tuition reimbursementprogram
• Free golfprivileges
• Seasonal Family Pass to the athleticcenter
• Employee discounts at all restaurants, spa services, andretail
• One complimentary trail ride with Brasada Trails

Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

Role Description

As a member of our spa team, you will work with and be a part of a close knit family that look out for each other and thrive as a team. You will help maintain a calming atmosphere for all guests on their getaway and use that same sense of calm to focus your energy to a stress-free work environment.

The Spa Assistant Manager is a key leadership position that supports the Spa Manager in the day-to-day management of all Spa Brasada operations. This includes overseeing the reception area with the ability to check guests in and out, answering phone calls, assisting guests with questions regarding spa services and products, and booking all appointments. The Spa Assistant Manager will also assist the Spa Manager with operational tasks such as inventory, stocking and maintaining an exceptional level of cleanliness throughout the Spa. The ideal candidate is solution oriented and has the ability to work independently, and also loves being the go-to person for both their team members and guests.

General Responsibilities

• Properly open and close spa each day according to Standard Operating
• Accurately book, change, and cancel spa appointments. Ensure staffing levels are appropriate forthe day
• Provide detailed descriptions of spa treatments, packages, services, facility features and hoursof operation.
• Oversees all areas within the Spa including retail, locker rooms, inventory, operation supplies, andvendor management.
• Assist Spa Manager with Team scheduling and
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of management.
• Care and general upkeep of the spa locker rooms, folding laundry, restocking
• Handle guests' questions and concerns professionally and
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuringcomplete guest
• Be a leader to Spa Team members and ensure high motivation, provision of high-quality serviceand ongoing
• 1-2 years of supervisory experienceked and well-o rganized work
• Develop ability to work without constant direct supervision and remain at assigned post forextended periods of
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Perform additional responsibilities and duties as

Skills/Traits

• Minimum of 2 years' experience customer service
• 1-2 years of supervisoryexperience
• Prior retail experience
• Must be detail-oriented and have ability to multi-task.s ,Booker)
• Experience working in a Private Resort setting
• Time management skills
• Must be detail-oriented and have ability tomulti-task.
• Ability to be efficient and productive in a fast-paced
• Enjoy working with people and possess a friendly and outgoing
• Excellent communication, listening and problem solving
• Must be efficient and
• Licensed Massage Therapist or Esthetician highly