Assistant Spa Manager

Hand & Stone Massage and Facial Spa; California (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Benefits

401K + Employer Match

Paid Vacation

Employee Discounts

Employee Rewards Program

Job summary

Hand & Stone Massage and Facial Spa is seeking a full-time Assistant Manager to lead sales operations and deliver exceptional customer experiences. The role emphasizes achieving targets while maintaining service quality and driving growth in a dynamic market.

Key duties include coaching staff on sales, managing front desk training, and ensuring strong spa conversion rates. Flexible scheduling and a customer-first mindset are essential for success in this role.

Qualifications

• Retail/sales experience; management experience preferred but not required.
• Strong customer service mindset and communication skills.
• Ability to coach and mentor staff on sales goals.
• Knowledge of sales processes and retail operations.

Responsibilities

• Sell effectively to customers and drive sales targets.
• Deliver outstanding spa services and retail experiences.
• Train front desk staff on sales techniques.
• Manage spa conversion rate and financial results.
• Coach staff and promote flexible scheduling.

Skills

Retail sales

Sales leadership

Customer service

Millennium software

Tools

Millennium software

Job description

$19 per hour plus bonusFranchised Spa is seeking a full-time Assistant Manager to oversee its sales operations. The Assistant Spa Manager is responsible and accountable for achieving sales targets while providing an exceptional level of customer service. This location is in a highly desirable market, and the position has tremendous growth potential in the next 12-36 months.

Franchised Spa is seeking a full-time Assistant Manager to oversee its sales operations. The Assistant Spa Manager is responsible and accountable for achieving sales targets while providing an exceptional level of customer service. This location is in a highly desirable market, and the position has tremendous growth potential in the next 12-36 months.

The Assistant Spa Manager position responsibilities include, but are not limited to:

• Demonstrate the ability to SELL!
• Delivering outstanding customer experiences in spa services and retail operations
• Initial and ongoing training of front desk staff relating to sales
• Responsible for Spa conversion rate
• Achieving financial results
• Ability to coach and mentor staff relating to sales goals
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Strong organizational/planning and computer skills
• Knowledge and understanding of all spa services and product line
• Ability to promote the health and wellness benefits of both massage therapy and facials

What’s in it for you?

• Base salary plus commissions and generous bonuses
• Flexible schedules
• Professional and safe work environment
• Health Benefits
• 401K + Employer Match
• Paid Vacation
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Position Requirements:

• Retail/ sales experience (management experience preferred, but not required)
• A passion for people and sales
• High level of enthusiasm
• Knowledge of Millennium software (preferred, but not required)

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.