Assistant Spa Manager

handandstonecareers; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k)

Supplemental Insurance

Paid vacation

Flexible scheduling

Employee discounts on services &产品

Employee rewards program

Referral bonuses

Career growth opportunities

Team oriented culture

Job summary

Hand & Stone Massage and Facial Spa in South Austin is seeking an energetic Assistant Spa Manager to join our leadership team. You’ll lead guest experiences, support daily operations, and collaborate with the Spa Manager to drive memberships and retail sales.

The ideal candidate brings leadership, sales energy, and a genuine love for helping a team succeed in a busy spa environment. Flexible scheduling and a positive culture are offered.

Qualifications

• Experience in leadership, retail, hospitality, or sales.
• Sales-minded with ability to discuss memberships and services.
• Friendly, enthusiastic personality.
• Strong communication and customer service skills.
• Ability to coach and take direction.
• Excellent organization and time management.
• Capable of handling multiple priorities in a busy environment.
• Basic computer skills; experience with spa software is a plus.
• Interest in massage, skincare, health, and wellness.
• Flexible schedule including days, evenings, weekends, and some holidays.

Responsibilities

• Create a welcoming, positive experience for every guest who walks through our doors.
• Answer phones, schedule appointments, and assist guests with questions.
• Educate guests on memberships, services, enhancements, and retail products.
• Help drive membership and spa package sales.
• Support and motivate the front desk team to reach goals.
• Assist with daily spa operations, scheduling, inventory, payroll, and reporting.
• Maintain an organized, professional, and upbeat spa environment.
• Address guest concerns and find solutions that leave clients valued.
• Partner with the Spa Manager to coach, develop, and hold team members accountable.
• Support Massage Therapists and Estheticians to provide exceptional experiences.

Skills

Leadership

Sales

Communication

Organization

Time management

Coaching

Customer service

Multitasking

Computer skills

Tools

Spa software

Job description

Hand & Stone Massage and Facial Spa in South Austin is looking for an energetic, people-focused Assistant Spa Manager to join our leadership team!

If you’re someone who loves connecting with people, thrives in a busy environment, and enjoys helping a team succeed, this could be a great fit for you.

Our Assistant Spa Manager plays an important role in both the guest experience and the day‑to‑day success of the spa. You’ll work alongside our Spa Associates at the front desk while also partnering with the Spa Manager to help lead the team, drive membership and retail sales, and keep daily operations running smoothly.

What You’ll Do

• Create a welcoming, positive experience for every guest who walks through our doors
• Answer phones, schedule appointments, and assist guests with questions
• Educate guests on memberships, services, enhancements, and retail products
• Help drive membership and spa package sales
• Support and motivate the front desk team to reach individual and spa goals
• Assist with daily spa operations, scheduling, inventory, payroll, and reporting
• Help maintain an organized, professional, and upbeat spa environment
• Assist with guest concerns and find solutions that leave our clients feeling valued
• Partner with the Spa Manager to coach, develop, and hold team members accountable
• Help ensure our Massage Therapists and Estheticians have the support they need to provide an exceptional experience

Who We’re Looking For

We’re looking for someone who brings positive energy, confidence, organization, and a genuine enjoyment of working with people.

Our ideal candidate has:

• Previous leadership, retail, hospitality, or sales experience
• A strong sales mindset and comfort talking with guests about memberships and services
• A naturally friendly and enthusiastic personality
• Strong communication and customer-service skills
• The ability to coach and encourage others while also taking direction
• Excellent organization and time‑management skills
• Confidence handling multiple priorities in a busy environment
• Basic computer skills; experience with spa or appointment‑booking software is a plus
• An interest in massage, skincare, health, and wellness
• Availability to work a flexible schedule including days, evenings, weekends, and some holidays

Previous spa experience is a plus, but great leadership, sales ability, and the right personality are just as important to us.

What We Offer

• Medical, Dental & Vision Insurance
• 401(k)
• Supplemental Insurance
• Paid Vacation
• Flexible Scheduling
• Employee Discounts on Services & Products
• Employee Rewards Program
• Employee Referral Bonuses
• Opportunities to grow within an established spa organization
• A team environment where great performance and great attitudes are recognized

Ready to Join Us?

If you’re looking for a leadership opportunity where you can work with people, grow your sales and management skills, and be part of a team that helps guests look and feel their best, we’d love to hear from you.