Spa Team Leader: Elevate Guest Experience & Growth

handandstonecareers; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k)

Supplemental Insurance

Paid vacation

Flexible scheduling

Employee discounts on services &产品

Employee rewards program

Referral bonuses

Career growth opportunities

Team oriented culture

Job summary

Hand & Stone Massage and Facial Spa in South Austin is seeking an energetic Assistant Spa Manager to join our leadership team. You’ll lead guest experiences, support daily operations, and collaborate with the Spa Manager to drive memberships and retail sales.

The ideal candidate brings leadership, sales energy, and a genuine love for helping a team succeed in a busy spa environment. Flexible scheduling and a positive culture are offered.

Qualifications

• Experience in leadership, retail, hospitality, or sales.
• Sales-minded with ability to discuss memberships and services.
• Friendly, enthusiastic personality.
• Strong communication and customer service skills.
• Ability to coach and take direction.
• Excellent organization and time management.
• Capable of handling multiple priorities in a busy environment.
• Basic computer skills; experience with spa software is a plus.
• Interest in massage, skincare, health, and wellness.
• Flexible schedule including days, evenings, weekends, and some holidays.

Responsibilities

• Create a welcoming, positive experience for every guest who walks through our doors.
• Answer phones, schedule appointments, and assist guests with questions.
• Educate guests on memberships, services, enhancements, and retail products.
• Help drive membership and spa package sales.
• Support and motivate the front desk team to reach goals.
• Assist with daily spa operations, scheduling, inventory, payroll, and reporting.
• Maintain an organized, professional, and upbeat spa environment.
• Address guest concerns and find solutions that leave clients valued.
• Partner with the Spa Manager to coach, develop, and hold team members accountable.
• Support Massage Therapists and Estheticians to provide exceptional experiences.

Skills

Leadership

Sales

Communication

Organization

Time management

Coaching

Customer service

Multitasking

Computer skills

Tools

Spa software

Job description

Hand & Stone Massage and Facial Spa in South Austin is seeking an energetic Assistant Spa Manager to join our leadership team. You’ll lead guest experiences, support daily operations, and collaborate with the Spa Manager to drive memberships and retail sales.

The ideal candidate brings leadership, sales energy, and a genuine love for helping a team succeed in a busy spa environment. Flexible scheduling and a positive culture are offered.