Assistant Spa Director

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits package

401(k) with company match

Complimentary employee meals

Discounted parking

Discounted and complimentary room on-

Job summary

The Peninsula Chicago is seeking an Assistant Director to lead our Spa team and deliver a memorable guest experience at a Five Star, Five Diamond luxury property in Chicago.

You will manage spa operations, staffing, maintenance, and guest requests with a strong focus on service quality and teamwork while enjoying generous benefits and a collaborative work environment.

Qualifications

• 5+ years of managerial experience in a luxury property.
• Excellent command of written and spoken English.
• Knowledge of PMS/Opera is preferred.

Responsibilities

• Oversee spa retail operations and staffing to meet business plan objectives.
• Maintain spa facilities cleanliness and daily checklists.
• Delegate maintenance upgrades and respond to member requests.
• Recommend cleaning products and methods for sanitation.
• Monitor mechanical, electrical, and heating systems and coordinate repairs.
• Schedule and train associates for continuous service coverage.

Skills

Managerial experience

English proficiency

Tools

PMS/Opera

Job description

The Peninsula Chicago is seeking an Assistant Director to join our Spa team to achieve the company's objectives and create a memorable guest experience.

• Be a part of a Five Star Five Diamond luxury brand
• Work with a busy, fast paced environment
• Exceptional health benefits package and 401(k) with company match

Key Accountabilities

• Manages spa retail operations and personnel. Ensures retail operations adhere to business plan objectives. Reviews and approves purchase planners, pricing recommendations and inventory tracking.
• Responsible for managing and ensuring cleanliness of spa facilities. Ensures completion of daily checklists and hourly walkthroughs.
• Delegates and supervises the completion of all maintenance improvements and member requests.
• Recommends improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness.
• Monitors the operation of the mechanical, electrical and heating facilities through routine preventative maintenance and repairs and follows proper notification procedures in the event of equipment failure.
• Completes proper inventory system for spa services and products.
• Trains, supervises, and schedules associates to ensure continuous coverage and efficient service delivery.

General Requirements

• Must have at least 5 years of managerial experience in a similar role in a luxury property.
• Knowledge of PMS/Opera and some knowledge in rooms department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

To be considered for the position, you must have work authorization in the United States. The salary range for this role is $70,000-80,000 per year.