Assistant Spa Director

Massage Heights - Sherman Oaks; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Retreat Director and play a key role in enhancing guest experiences and team dynamics. This position offers the opportunity to assist in the management of daily operations, focusing on guest satisfaction and employee development. As part of a national franchise known for its commitment to wellness, you will help create a nurturing environment for both guests and team members. With a culture that values authenticity and passion, this role is perfect for someone eager to grow in a supportive and dynamic atmosphere. If you're ready to elevate your career and make a difference, this opportunity is for you.

Benefits

Bonus based on performance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Personal and Career Development

Robust Leadership Training

Qualifications

• Minimum 1 year of sales or retail management experience required.
• Self-starter with strong leadership and communication skills.

Responsibilities

• Assist in recruitment, training, and development of employees.
• Manage team schedules and ensure operational excellence.
• Collaborate with Spa Director to set team goals.

Skills

Sales Management

Leadership Skills

Communication Skills

Interpersonal Skills

Training and Coaching

Conflict Resolution

Education

1+ years of sales or retail management experience

Tools

Zenoti or similar spa POS software

Standard computer software

Job description

Benefits:

1. Bonus based on performance
2. Employee discounts
3. Free food & snacks
4. Health insurance
5. Opportunity for advancement
6. Paid time off
7. Training & development
8. Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Job Title: Assistant Retreat Director

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Company Perks:

1. Personal and Career Development
2. Robust Leadership Training
3. Beautiful Retreats
4. Massage Heights Family Fund
5. Employee Discounts
6. Digital Work Environment
7. Competitive pay with commission and bonus opportunities

Schedule/Expected Work Hours:

1. Must be able to work varied hours including weekends, evenings, and holidays
2. 6-8 hour shifts
3. Day and evening shifts available

Job Summary:

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities:

1. Assist with recruitment, hiring, training, developing and retaining employees
2. Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
3. Manage team member schedules to ensure proper execution of daily operations
4. Collaborate with the Spa Director to set individual team member and overall Retreat goals
5. Create an environment that is passionate about providing awesome guest service
6. Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications:

1. Minimum 1 year of sales or retail management experience
2. Self-starter mentality with leadership, organization, communication, and interpersonal skills
3. Experience in training, coaching, and conflict resolution with employees
4. Working knowledge of computers and standard software
5. Basic business math skills

Preferred Qualifications:

1. Hands-on experience with Zenoti or similar spa POS software systems
2. Understanding of spa environment and massage and skincare services
3. Experience working in a franchise model

Company Overview: Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members’ and guests’ wellness goals through providing therapeutic and healing services.

Company Values: Loyal, Authentic, Passionate, Diligent