Assistant Spa Director

Massage Heights - Vegas - Adobe; Mission Viejo (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as an Assistant Retreat Director in a leading wellness franchise that values exceptional guest service and team satisfaction. In this role, you will support the Retreat Director in managing operations, driving revenue, and ensuring a positive environment for both guests and team members. This position offers a unique opportunity to develop your leadership skills while contributing to a culture that prioritizes care and wellness. If you are passionate about service and eager to elevate your career in a supportive and inspiring setting, this is the perfect opportunity for you.

Benefits

401(k)

Bonus based on performance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Qualifications

• 1+ years of face-to-face sales or retail management experience required.
• Strong leadership, communication, and organizational skills are essential.

Responsibilities

• Assist the Retreat Director in supervising all aspects of operations.
• Manage team schedules and ensure proper execution of daily operations.
• Lead training and development of Front Desk Sales Associates.

Skills

Sales Experience

Retail Management

Leadership Skills

Communication Skills

Conflict Resolution

Organizational Skills

Basic Business Math

Computer Literacy

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off

Company Perks:

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Digital Work Environment
• Competitive hourly pay with commission and bonus opportunities!

Schedule / Expected Work Hours:

• 6–8-hour shifts
• Required 1 weekend shift
• Days and night shifts available
• Weekends, evenings, and holidays are required

Job Summary:

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Responsibilities:

• Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Assist as assigned with recruitment, hiring, training, developing and retaining top talent.
• Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team.
• Stay updated on all services, products, and promotions, and be diligent in setting an example for your team.
• Effectively manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
• Lead by example, demonstrating the ability to achieve personal as well as team goals.

Qualifications:

• At least 1-year face-to-face sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• At least 1-year experience in training, coaching, and conflict resolution.
• Demonstrate a working knowledge of computers and standard software.
• Basic business math skills.
• Must be able to work varied hours including weekends, evenings, holidays, etc.

Company Overview: Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values:

• Loyal
• Authentic
• Passionate
• Diligent

Take the Next Step - Elevate Your Career:

We are looking for the next great Assistant Retreat Director to join our team. For immediate interview consideration, please complete this short application, and we will follow up regarding next steps.