Assistant Site Manager: Lead Team, Elevate Guest Experience

Whistle Express Car Wash; South Cleveland (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant/Site Manager to work with the Site Leader in running daily operations outdoors and at pace. You will develop the team, guide guest experiences, and resolve problems in real time to uphold standards.

Prior supervisory experience is preferred, and ownership of outcomes is valued as much as task completion. You will lead onboarding, support scheduling, promote unlimited wash memberships, and uphold safety and quality while driving team engagement and

Qualifications

• Leadership experience in fast-paced environments.
• Strong communication and guest-service skills.
• Ability to diagnose issues quickly and decide with confidence.

Responsibilities

• Develop and support team members, onboarding and coaching as needed.
• Greet customers and promote memberships and services to enhance retention.
• Monitor site operations, safety, and cleanliness; escalate issues as required.
• Assist with scheduling, staffing, and workload balance to maintain service levels.
• Track sales activity and contribute to promotions and upsell opportunities.

Skills

Team leadership

Customer service

Problem-solving

Decision making

Job description

Whistle Express Car Wash is seeking an Assistant/Site Manager to work with the Site Leader in running daily operations outdoors and at pace. You will develop the team, guide guest experiences, and resolve problems in real time to uphold standards.

Prior supervisory experience is preferred, and ownership of outcomes is valued as much as task completion. You will lead onboarding, support scheduling, promote unlimited wash memberships, and uphold safety and quality while driving team engagement and