Assistant Site Manager — Lead Team & Guest Experience

Whistle Express Car Wash

Wilson (NC)

On-site

USD 23,000 - 29,000

Full time

9 days ago

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Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager to work with the Site Manager, building a strong team and delivering an exceptional guest experience. You’ll solve problems in real time, enforce standards, and contribute to a high-performing operation across all daily activities.

You will participate in onboarding, training, scheduling, and promoting services like unlimited wash memberships while ensuring safety and quality at the site.

Qualifications

Onboarding new team members to align with company values and site procedures.
Guidance and support to help team members improve and succeed.
Assist with scheduling and shift management for fair workloads.
Promote positive team culture, recognize achievements and resolve conflicts.
Identify training needs and coordinate development opportunities.

Responsibilities

Team Development & Support: Onboard new hires, reinforce values and site procedures; provide guidance and support to help team members grow.
Customer Experience: Greet customers, explain services and promotions clearly; promptly resolve concerns.
Operational Excellence: Check equipment daily, maintain safety protocols, assist with cleaning and maintenance; monitor inventory.
Sales Support: Promote unlimited wash memberships and other services; assist upsells and promotions.
Problem-Solving & Decision Making: Respond to issues, identify operational problems, make quick, informed decisions.

Job description

You will participate in onboarding, training, scheduling, and promoting services like unlimited wash memberships while ensuring safety and quality at the site.

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