Assistant Site Manager: Lead People, Own Outcomes

Whistle Express Car Wash; Columbus (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager to work with the Site Manager, building a strong team, elevating guest experiences, and solving problems in real time. This role is a proving ground for leaders who develop people and own outcomes.

You will guide onboarding, oversee scheduling, and promote unlimited wash memberships while ensuring safety and operational excellence in a fast-paced, outdoor environment. Prior supervisory experience is preferred.

Qualifications

• You have led people before, and you know what it takes to hold a team to a standard.
• You take ownership of outcomes, not just effort. Results matter, and you know how to drive them.
• You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through.
• You build people up. The best leaders at Whistle make the people around them better.
• You are comfortable working in a fast-paced, physically active, outdoor environment.
• Prior management or supervisory experience preferred. A track recordof ownership matters more than a specific title.

Responsibilities

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Skills

Leadership

People development

Customer service

Decision making

Problem solving

Job description

Whistle Express Car Wash is seeking an Assistant Site Manager to work with the Site Manager, building a strong team, elevating guest experiences, and solving problems in real time. This role is a proving ground for leaders who develop people and own outcomes.

You will guide onboarding, oversee scheduling, and promote unlimited wash memberships while ensuring safety and operational excellence in a fast-paced, outdoor environment. Prior supervisory experience is preferred.