Assistant Site Manager

El Car Wash; Matteson (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

Free car washes

Job summary

El Car Wash in Matteson, IL is seeking an Assistant Site Manager to lead daily operations and develop a high-performing team. You will step in for the Site Manager as needed, ensuring top-tier customer experiences and smooth throughput on every shift.

The role emphasizes hands-on leadership, coaching, and driving metrics such as sales and labor while maintaining safety and equipment readiness. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Reliable attendance and punctuality are required.
• Proven supervisory or shift management experience.
• Strong real-time coaching and development skills.
• Ability to handle team conflict constructively.
• Operationally sharp with labor, scheduling, and throughput.
• Customer-first mindset, even under pressure.
• Able to read daily metrics and act on them.
• Flexible availability including evenings, weekends, and holidays.
• Background in car wash, QSR, retail, or hospitality preferred.
• High school diploma or equivalent; associate degree in Business is a plus.

Responsibilities

• Run the day-to-day operations and staffing to keep the site performing.
• Recruit, onboard, and schedule a reliable team.
• Provide real-time feedback and develop future leaders.
• Address conflicts directly and promptly.
• Set service standards for fast, friendly experiences.
• Track daily metrics (sales, labor, inventory, equipment) and act on them.
• Run the site in the Site Manager's absence.
• Keep the wash equipment operational and well-maintained.

Skills

Attendance

Supervisory experience

Coaching

Conflict resolution

Operations

Customer focus

Metrics reading

Flexible hours

Education

High school diploma or equivalent

Associate degree in Business or higher (plus)

Job description

# Assistant Site Manager219-Matteson - 211th - Matteson, IL 60443## OverviewSalary Range$18.00 - $20.00 HourlyPosition TypeFull Time## Description**Level:** Site Leadership | Hourly**Department:** Site Operations**THE ROLE**At El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked.**WHAT YOU'LL OWN****Run the day-to-day -** Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day.**Build a winning team -** Support recruiting, onboarding, and scheduling to create a reliable, high-performing team.**Coach and develop talent -** Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them.**Handle conflict head-on -** Address team conflict and culture issues directly and promptly. You don't let problems fester or escalate unnecessarily.**Set the service standard -** Deliver fast, friendly, and flawless experiences — every customer, every time.**Drive performance through the numbers -** Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results.**Hold the site independently -** When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation.**Keep the wash at peak performance -** Ensure equipment is operational, maintained, and ready to deliver consistent results every day.## Qualifications**WHAT YOU BRING*** Reliable attendance — you model the standard for the entire team* Proven supervisory or shift management experience — you've held a team accountable before* Strong real-time coach — you develop people, not just direct them* Demonstrated ability to handle team conflict constructively — you address it, you don't avoid it* Operationally sharp — you manage labor, scheduling, and throughput simultaneously* Customer-first mindset even under pressure* Comfortable reading daily metrics and taking action on them* Flexible availability including evenings, weekends, and holidays* Background in car wash, QSR, retail, or hospitality is a plus* High school diploma or equivalent; Associate's or higher in Business is a plus**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.* **Problem-Solving —** Resolves operational issues, supports team problem solving, and escalates when needed.* **Team Collaboration —** Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.* **Drives Results —** Delivers site performance goals, manages daily execution, and holds team members accountable.* **Safety & Compliance —** Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.* **Job Knowledge & Technical Proficiency —** Maintains strong operational knowledge and ensures the team is trained on procedures and systems.| || --- || **Why El Car Wash** Fast-paced, team-driven, and customer-obsessed — El Car Wash is where you grow, lead, and make every moment count. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes