Site Manager

El Car Wash; Towson (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash Towson is seeking a Site Manager to lead daily operations, staff development, and customer experiences at the Towson site. You will own performance, safety, and financial results, setting a high standard for service and teamwork while building a culture of accountability.

You’ll lead staffing, scheduling, and coaching to grow talent and ensure top-notch service. This role emphasizes data-driven decisions, uptime, and compliance, with a focus on delivering measurable site results.

Qualifications

• Leadership experience in a managerial or supervisory role, preferably in car wash or service.
• Ability to develop and retain top performers and create succession depth.
• Understanding of labor, revenue, and cost drivers and how to read financials.
• Operational excellence with balance of speed, safety, quality, and efficiency.
• Comfort making decisions when issues arise without waiting for approval.
• Culture builder who addresses conflicts constructively.
• Proficiency with MS Office and reporting tools.
• Knowledge of car wash equipment, maintenance, and safety or quick learner.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Run the business: lead staffing, scheduling, performance, and execution daily.
• Build and lead a winning team: hire, train, coach, and develop staff.
• Deliver standout customer experience: fast, friendly, flawless service.
• Build collaborative culture: manage conflicts and maintain standards.
• Drive performance: own sales, labor, and operations metrics; act on data.
• Lead with safety and compliance: enforce safety protocols at all times.
• Own equipment uptime: maintain gear and minimize downtime.
• Use data to lead: analyze reports, explain variances, drive improvement.

Skills

Leadership

Talent development

Financial literacy

Operational excellence

Decisive decision-making

Culture builder

MS Office proficiency

Car wash equipment knowledge

Flexible availability

Education

High school diploma or equivalent

Bachelor's degree in business or related field preferred

Tools

Microsoft Office

Operational reporting systems

Job description

Site Manager# Site ManagerTowson - Towson, MD 21204## OverviewSalary Range$50,000.00 - $60,000.00 SalaryPosition TypeFull Time## Description**Level:** Site Leadership | Salaried**Department:** Site Operations**THE ROLE**At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.**WHAT YOU'LL OWN****Run the business -** Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.**Build and lead a winning team -** Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.**Deliver a standout customer experience -** Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.**Build collaborative culture -** Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.**Drive performance and results -** Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.**Lead with safety and compliance -** Enforce all safety protocols and ensure a safe environment for customers and team members at all times.**Own equipment and uptime -** Maintain equipment, minimize downtime, and ensure everything is running reliably.**Use data to lead -** Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.## Qualifications**WHAT YOU BRING*** Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred* Strong talent developer — you build people up, retain top performers, and create succession depth* Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers* Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs* Comfortable being the decision-maker when things go wrong — you don't wait* Culture builder — you address team conflict directly and constructively; you don't let it fester* Proficiency with Microsoft Office and operational reporting systems* Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly* Flexible availability including evenings, weekends, and holidays* High school diploma or equivalent; bachelor's degree in business or related field preferred**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.* **Problem-Solving —** Resolves operational issues, supports team problem solving, and escalates when needed.* **Team Collaboration —** Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.* **Drives Results —** Delivers site performance goals, manages daily execution, and holds team members accountable.* **Safety & Compliance —** Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.* **Job Knowledge & Technical Proficiency —** Maintains strong operational knowledge and ensures the team is trained on procedures and systems.| || --- || **Why El Car Wash** Fast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes