Key Holder (Bilingual English/Spanish)

El Car Wash; Matteson (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Full comprehensive benefits (Health, V

401(k) with 4% match — yes, free money

Paid time off

Parental leave (maternity & paternity)

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training and real career增长

Job summary

El Car Wash is seeking a Key Holder (Bilingual English/Spanish) in Matteson, IL. This frontline lead role covers opening, closing, and on-floor leadership in a fast-paced setting, ensuring safety, cleanliness, and top-notch customer experience.

You’ll coach peers, handle escalations with poise, and maintain site standards when management isn’t present. Growth-oriented individuals who can work independently are encouraged to apply.

Qualifications

• Reliable attendance and dependability are essential.
• Trustworthiness and integrity expected from team members.
• Capable of opening/closing the site independently.
• Ability to coach peers and maintain standards without conflict.
• Customer-first mindset, even during challenging periods.
• Willingness to grow and take on more responsibilities.
• Basic troubleshooting and escalation when needed.

Responsibilities

• Open and close the site with precision and readiness for each shift.
• Set the standard for cleanliness, safety, and performance on the floor.
• Make on-the-spot decisions when management isn’t present.
• Coach teammates with real-time guidance and reinforce standards.
• Answer customer questions promptly and professionally, ensuring a positive experience.
• Communicate clearly with customers and staff during downtime or interruptions.

Skills

Reliable attendance

Trustworthy

Independent opening/closing

Coaching peers

Customer-first mindset

Growth mindset

Troubleshooting basics

Job description

# Key Holder (Bilingual English/Spanish)219-Matteson - 211th - Matteson, IL 60443## OverviewSalary Range$18.00 - $20.00 HourlyPosition TypeFull Time## Description**Level:** Frontline Lead | Hourly**Department:** Site Operations**THE ROLE**At El Car Wash, we don't just open and close sites — we set the tone for the entire experience. As a Key Holder, you're a trusted leader on the ground, holding the standard when management isn't on-site, supporting your team, and ensuring every customer leaves with that signature EL shine.| || --- || **Role Clarity** * This is a working lead role — you are on the floor alongside the team * No direct reports and no formal performance or accountability conversations * You influence performance through coaching, example, and site presence * You partner with the ASM and SM for escalations — you don't go it alone * Competency level: between Self-Leader and Leader of Others |**WHAT YOU'LL OWN****Own the day, start to finish -** Open and close the site with precision — secure, prepped, and ready to deliver a strong shift every time.**Lead from the front -** Set the standard for cleanliness, safety, and performance — your presence drives the energy of the entire site.**Hold the site independently -** When management isn't present, you make the calls, solve the problems, and keep the operation running. Without needing to be asked.**Coach and guide in real time -** Support team members with real-time direction — redirect, encourage, and reinforce the standard without creating conflict.**Deliver standout experiences -** Handle customer questions or concerns quickly, professionally, and with genuine care.**Communicate with clarity -** Keep customers and team members informed, especially during downtime or service interruptions.**Grow every day -** Learn from your leaders and build the skills to take the next step in your career. This role is a stepping stone, not a ceiling.## Qualifications**WHAT YOU BRING*** Reliable attendance without exception — your dependability is what makes this role work* Trustworthy — team and management count on you completely* Comfortable opening and closing and managing the site independently in all conditions* Can coach peers and hold a standard without being adversarial* Customer-first mindset even when things get difficult or the team is short-staffed* Growth-oriented — you want to lead more, not just hold the keys* Basic mechanical comfort — willing to troubleshoot and escalate appropriately* Prior shift lead, keyholder, or informal supervisory experience is a plus**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.* **Problem-Solving —** Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.* **Team Collaboration —** Works well with teammates, communicates openly, and contributes to a supportive team environment.* **Drives Results —** Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.* **Safety & Compliance —** Follows safety procedures, uses equipment correctly, and speaks up about hazards.* **Job Knowledge & Technical Proficiency —** Understands job responsibilities, products, and tools needed to perform work accurately.| || --- || **Why El Car Wash** El Car Wash is where strong, reliable performers grow into real leaders. Show us you can hold the standard — and the next step is yours. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes