Assistant Site Manager

El Car Wash LLC; Matteson (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

El Car Wash LLC is seeking an Assistant Site Manager to support daily operations, coach a high-performing team, and ensure outstanding customer experiences. You will cover shifts when the Site Manager is away, help recruit and schedule staff, and maintain peak site performance.

You’ll analyze daily metrics on sales, labor, inventory, and equipment to drive improvements, address conflicts, and deliver consistent, top-tier service. A high school diploma is required; a business degree is a plus.

Qualifications

• Reliable attendance across all shifts.
• Experience supervising or managing a shift.
• Strong real-time coaching and staff development.
• Ability to address team conflict constructively.
• Operational skills: labor, scheduling, throughput.
• Customer-first mindset under pressure.
• Reading daily metrics and acting on them.
• Flexible evenings, weekends, and holidays.
• Background in car wash, QSR, retail, or hospitality.
• Education: high school diploma or equivalent; business degree a plus.

Responsibilities

• Run day-to-day operations when the Site Manager is absent.
• Support recruiting, onboarding, and scheduling to build a reliable team.
• Coach and develop team members to grow future leaders.
• Address conflicts directly and promptly to maintain a positive culture.
• Set service standards for fast, friendly, flawless experiences.
• Track daily metrics (sales, labor, inventory, equipment) and take action.
• Ensure wash site equipment is maintained and operations run smoothly.

Skills

Attendance

Supervisory experience

Coaching

Conflict resolution

Operational excellence

Customer focus

Metrics literacy

Flexible availability

Industry background

Education

High school diploma or equivalent

Associate's or higher in Business (plus)

Job description

Level: Site Leadership | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, leadership is hands-on, fast-paced, and focused on results. As an Assistant Site Manager, you're the right hand to the Site Manager — driving daily operations, developing your team, and ensuring every customer experience is top-tier. When the SM isn't present, you're in charge — and you don't need to be asked.WHAT YOU'LL OWNRun the day-to-day - Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day.Build a winning team - Support recruiting, onboarding, and scheduling to create a reliable, high-performing team.Coach and develop talent - Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them.Handle conflict head-on - Address team conflict and culture issues directly and promptly. You don't let problems fester or escalate unnecessarily.Set the service standard - Deliver fast, friendly, and flawless experiences — every customer, every time.Drive performance through the numbers - Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results.Hold the site independently - When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation.Keep the wash at peak performance - Ensure equipment is operational, maintained, and ready to deliver consistent results every day.WHAT YOU BRINGReliable attendance — you model the standard for the entire teamProven supervisory or shift management experience — you've held a team accountable beforeStrong real-time coach — you develop people, not just direct themDemonstrated ability to handle team conflict constructively — you address it, you don't avoid itOperationally sharp — you manage labor, scheduling, and throughput simultaneouslyCustomer-first mindset even under pressureComfortable reading daily metrics and taking action on themFlexible availability including evenings, weekends, and holidaysBackground in car wash, QSR, retail, or hospitality is a plusHigh school diploma or equivalent; Associate's or higher in Business is a plusHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.Why El Car WashFast-paced, team-driven, and customer-obsessed — El Car Wash is where you grow, lead, and make every moment count.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes