Assistant Shop Manager

Love Creamery LLC.; Lincoln Park (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Love Creamery LLC. is seeking an Assistant Shop Manager to lead a vibrant team and ensure exceptional customer service. This year-round position involves supporting the Retail Manager, overseeing operations, managing inventory, and fostering a welcoming atmosphere. Ideal candidates will have prior retail experience and strong organizational skills, with opportunities for advancement within the company.

Benefits

Matching 401K after 12 months

PTO after 12 months

All the ice cream you can eat

Espresso you can drink

Qualifications

• Prior retail experience with teams larger than 8 for over 18 months.
• Available for at least FOUR 8-hour shifts a week.
• Experience in a multi-unit environment.

Responsibilities

• Support the Retail Manager in administrative duties.
• Oversee store inventory management.
• Function as the manager on duty during shifts.

Skills

Organizational skills

Interpersonal skills

Problem-solving skills

Customer service

Education

Prior retail experience

MN State food handler’s permit

Tools

Microsoft software

Google products

Apple products

Job description

The Assistant Shop Manager is responsible for delivering on our promise to create welcoming community gathering place and leading their shop team in delivering great service, consistent scoops, and good vibes during every shift. This role is year-round with opportunities for advancement.

The Assistant Shop Manager (ASM) role supports the Retail Manager in their leadership and administrative duties. ASMs serve as leaders in the shop (especially when the Retail Manager is not present or is unavailable). This role encompasses all Love Creamery’s shift leader duties with additional management and administrative duties as detailed below and as assigned by the Retail Manager and Love Creamery’s Headquarters (HQ). The Assistant Shop Manager is responsible for delivering on our promise to create welcoming community gathering place and leading their shop team in delivering great service, consistent scoops, and good vibes during every shift. This role is year-round with opportunities for advancement.

Responsibilities

• Support the Retail Manager in their administrative duties as needed – these include but are not limited to scheduling, updating, and auditing shop documents, approving shift trades, finding shift coverage, responding to customer feedback, and ongoing shop projects.
• Serve as the point person for all Front of House (FOH) shop operations for the Retail Manager days off and other times they are unavailable or Out of the Office —a primary responsibility in this role is ensuring the Retail Manager can truly step away from the business for 2 days every week and take vacation.
• Oversee store inventory management and ordering in collaboration with Retail Manager and Ice Cream Makers.
• Participate in HR activities including identifying and communicating operational needs to the appropriate person within Love Creamery and participate in hiring, onboarding, and training for external hires and internal promotions.
• Function as the “manager on duty” responsible for all business execution during their shift including cash handling, cleanliness, playing fun upbeat music, keeping team morale high, and delighting our customers.
• Manage and prioritize flow of tasks, breaks, and scooping during shift
• Responsible for cash handling during shift, including open/close and deposits
• Communicate company goals effectively with all employees, including giving direction, coaching, training, and celebrating awesomeness
• Communicating clearly, effectively, and respectfully with all members of our team including BOH, FOH, HQ, anddelivery in a professional and friendly manner.
• Ongoing consultation with Production Operations Manager on ice cream flavors, quality, ingredients, and allergens.
• Problem solve and use good judgment.
• Set an example of top-notch service and scooping every day.
• Ability to access and navigate the production and retail facility and travel between stores and HQ.
• Ability to stand eight hours, lift-up to 50 pounds repeatedly, and take required breaks on time
• Other functions as deemed appropriate.

Qualifications

• To be eligible for an Assistant Shop Manager role candidates must have prior retail experience in a position with teams larger than 8 for more than 18 months in the same location.
• Available to work at minimum FOUR 8 hours shifts a week to ensure Retail Manager Coverage year round.
• Be available to work at least one closing weekend shift (Friday or Saturday) every week.
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
• Strong organizational, interpersonal, and problem-solving skills.
• Computer skills, understanding of Microsoft software, Google and Apple products and ability to use online technology for scheduling and reporting.
• Vacations are subject to approval based on shift coverage, staffing, and business needs.
• Love Creamery is a tobacco free company. Smoking is not permitted on or near Love Creamery stores.
• MN State food handler’s permit is required (can be obtained once hired).

Compensation

• $18/hour starting wage with tipsfollowing successful training
• Immediate ESSL time flowing MN ESSL law
• PTO after 12 months of employment with an average 25 hours work week
• Matching 401K after 12 months of employment (and meeting age requirement)
• All the ice cream you can eat and espresso you can drink.

Apply for Assistant Shop Manager

Last name*

Email address*

Phone number*

Please check all that apply. Any items you do not select, please just provide an explanation in the “other information” field at the end of the application.
I meet the positions age requirement I have reliable transportation I have access to email and text I am authorized to work in the US I can work weekends I will show up on time for shifts I meet all the basic desired qualifications of the job description that I am applying I understand the responsibilities of the job I am applying

Briefly tell us about your previous work experience.*

Have you worked in food service before?*
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Have you worked at a store that serves ice cream?*
Yes No

Do you have experience working as a barista?*
Yes No

Please share your qualifications specifically addressing the qualifications outlined in the job description.*

Who is/was your most recent employer. Please provide your job title, overview of your responsibilities, and start and end date of employment. If you have had more than one job, also include any employment experience that is relevant to the job you are applying. Failure to provide all details asked will result in an incomplete application and therefore will not be reviewed. *

What skills would you bring to Love Creamery as it relates to the job you are applying?*

What date would you be available to start work/training and how many days during the week are you available to work?*

Provide 2 professional references and their relationship to you. Also provide a contact email AND telephone number. Failure to provide both a phone and email will result in an incomplete application and therefore will not be reviewed. Also parents and friends will not be considered references. Teachers, coaches, volunteer coordinators are all examples of professional references if you have not had more than one job.*

What is your favorite Love Creamery ice cream flavor?*

I verify I personally completed this application and the above information is true and accurate and by submitting this application I am applying for a position at Love Creamery.*